Administrative Specialist - Oakhurst Dairy
Dean Foods

It's time to join New England's foremost dairy company with a 100-year history of leadership in the industry. Delivering the \"Natural Goodness of Maine\" since 1921, Oakhurst Dairy is a company you can be proud to work for. Located in Portland, Maine, our company is one of New England's key employers offering:
* Local management
* Excellent compensation and benefits and
* Pride in the product you will represent

It's about more than milk -- it's our heartfelt pledge to people throughout New England to honor what Maine stands for -- by offering the purist, freshest, most delicious products, while standing up for what's right, for our customers, for farmers, and for the environment. All of our milk is sourced from local farms in Maine and our facilities meet the highest quality-control standards. We produce fresh wholesome milk and dairy products which are backed by a 100% satisfaction guarantee.

In 2014 Oakhurst was acquired by Dairy Farmers of America (DFA), a national dairy farmer-owned cooperative. Oakhurst is a wholly owned subsidiary of DFA and continues to operate independently.

The Administrative Specialist will support Customer Service and Accounting. He/she will have high aptitude of customer service skills, record keeping skills, telephone etiquette and attention to detail. Ability to effectively multi-task is highly valued. This is a Monday through Friday day position.

The successful candidate will be responsible for:

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Process customer orders/changes according to established policies and procedures.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Excellent interpersonal and communication skills.
• Computer proficiency in all computer applications organization uses.
• Excellent time management and organizations skills.
• Process inbound customer service and order requests from a variety of sources (telephonic, fax, email, web)
• Research, route and resolve customer complaints and requests as necessary
• Provide customers with basic information regarding Oakhurst and our product line
• Route new or existing sales support requests to the appropriate sales rep
• Work to meet order requirement deadlines and collaborate with the northeast order center in Mansfield, MA
• Collect, sort, catalog and scan transactional proof of delivery documents and standard transactional documents as needed - summarize & provide feedback as required
• Update the OTC systems to represent actual customer sales based upon non-electronic means of record-keeping
• Check inbound call overflow and route voicemail requests
• Support Accounting department in areas as assigned such as route reconciliation.
• Perform other duties and tasks as assigned by management

Benefits:

• Strong competitive hourly wage commensurate with capabilities & experience
• Medical, Dental, 401K with company match
• 3.5 Weeks of paid time off - Year #1
• Employee referral program

• High School Diploma or GED required
• Secondary education highly preferred
• Understanding of customer orders, interpersonal and communication skills required
• Computer proficiency in all computer applications organization uses.
• Excellent time management and organizations skills.

An Equal Opportunity Employer

This job has expired.