Administrator, Tech Support
HORIBA Instruments Inc.

Canton, Michigan

This job has expired.


The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements. Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand. Inspired by our unique motto, "JOY and FUN," we focus on social responsibilities by building state-of-the-art products for scientific advancement; especially for protecting health, safety, and the environment.

HORIBA Medical equips more than 30,000 laboratories throughout the world and produces nearly 7,500 analyzers per year and over 10,000 tons of reagents. We are a leader in chemistry reagents manufacturing and diagnostic solutions for decentralized clinical testing, providing a combination of screening instruments and reagent manufacturing in medical technologies, with a wide portfolio of products for IVD testing laboratories. We also benefit from all the technologies patented by the HORIBA Group and from synergies between the Group's 13 research centers worldwide.

We are seeking an independent, dedicated individual to join our Technical Support and Service groups. This position will be centralized in our Canton, MI facility. The successful candidate will take multiple phone calls from our field team and our customers; must be able to toggle between multiple tasks and focus with frequent interruptions. This position requires word processing, the generation of spreadsheets, meeting minutes and other department statistical data. Work hours are from 8:00am - 5:00pm. Reliability is extremely important.

Essential duties include:

  • Takes incoming phone calls from HORIBA Medical customers and collects customer information.
  • Opens Service Orders (SROs) in the company's database and monitors SROs that are due.
  • Coordinates instrument installation and customer training.
  • Processes and ensures accuracy of the Billing process for the Field Service Calls.
  • Provides coverage for the Dispatcher
  • Maintains and administers service contracts.
  • Generates quality and management reports utilizing queries and Excel, Access or MSWord.
  • Records minutes of meetings.
  • Requires proper handling of sensitive and confidential information and documents.

Desired Qualifications:
  • High school diploma. AA graduate or Junior college level instruction in business or life sciences, or experience with medical instrumentation environment preferred.
  • Minimum 2-3 years experience in Customer Service or Product Service function.
  • Proficiency in Microsoft office software applications such as MSWord, Access and Excel; PowerPoint preferred.

Compensation Package:

HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.

If you are an individual with a disability and need an accommodation during the application/hiring process, please email cindy.richins@horiba.com or call (800) 446-7422 ext 4287 for assistance. HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities.

EEO/Affirmative Action/Veteran Status/Disabilities.


This job has expired.

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.

More Engineering jobs


Braun Intertec
Fargo, North Dakota
Posted about 3 hours ago
Braun Intertec
Bloomington, Minnesota
Posted about 3 hours ago
Braun Intertec
Bloomington, Minnesota
Posted about 3 hours ago
View Engineering jobs ยป