Agile Project & Knowledge Manager (Remote)
SoftChoice

Whyyou'lllove Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.

The impact you will have:

We are on a mission to help our Managed Services business unit unleash their full potential and we are hiring a new Agile Project & Knowledge Manager to make that happen. If you are passionate about driving strategic outcomes by managing projects to develop best-in-class technology that is driven by the most advanced tools and processes, we have an exciting opportunity for you.

As an Agile Project & Knowledge Manager focused on Managed Services transformation projects and Knowledge (communication) Management for our employees and clients, you will be managing a portfolio of internal projects delivered by our team of ITSM Administrators and Application Developers. These projects will include advanced, cutting-edge technology, integrations, AI automations and migration scenarios involving the Managed Services infrastructure tooling, delivered in an Agile first approach.The Agile Project & Knowledge Manager will also be accountable for aligning with our service's strategic direction, overseeing the knowledge base documentation assets, and creating/updating process documentation of the assigned processes.

What you'll do:

• Lead the charge of Agile project delivery for our Managed Services infrastructure transformation journeys
• Help the team adopt and improve agile methods and practices that lead to successful delivery of each project
• Assist in team development and holding teams accountable for their commitments, removing roadblocks, and leverage organizational resources to improve capacity for project work; and mentoring and developing team members
• Promote empowerment of the team, ensure that each team member is fully engaged and making a meaningful contribution, and encourage a sustainable pace with high levels of quality for the
• Gather requirements from the technical leads on each project to ensure proper communication and change management plan is in place for each project deployment
• To support the project deployments, gather key knowledge requirements from technology support groupsto ensure the proper knowledge articles are created for internal employees and external (customer) facing service portal
• Identify existing knowledge sources in the organization which need to be incorporated into the service knowledge management system
• Identify user groups and audiences, along with integration points for any knowledge management activities which may be requiredwithin each project
• Managed existing knowledge articles and review net new articles submitted by internal employees for publication
• Collate knowledge requirements and gaps into a knowledge management plan
• Develop, and get approval for the knowledge management process that will be utilized
• Socialize knowledge strategy and process as required on a quarterly basis

What you'll bring to the table:

• 5+ years of experience with SCRUM/Agile methodologies
• PMI-ACP, CAPM, PMP, CSM, or equivalentpreferred
• 2-3 years experience with leading Knowledge management processes
• ITIL Foundations (Version 4 preferred)
• Experience in Organizational Change management process implementations and Continuous Service Improvements and/or process excellence methodologies and tools
• Effective interpersonal skills including mentoring, coaching, collaborating, and team building
• Strong analytical, planning, and organizational skills with an ability to manage competing demands
• Ability to grasp high-level technical concepts quickly and solution oriented with a positive attitude
• Excellent oral and written communication skills
• Creative approach to problem-solving with the ability to focus on details while maintaining the "big picture" view
• Strong focus on CSI and process re-engineering
• Strong influencing and negotiating skills
• Post-Secondary educationin Project Management or Communications preferred
• Experience with ServiceNow and Microsoft Project preferred
• Fluency in French preferred

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experiencefor the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here:

• We offer hybrid and remote working opportunities.
  
• Comprehensive benefits from day oneof employment.
  
• We offer meaningful work and opportunities for career growth.
  
• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
  
• We offer an opportunity to build and grow a career in the technology industry.
  
• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 17consecutive years.
  
• Softchoice has been certified as a Great Place to Work in the United States for several years.
  
• We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
  
• We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.
  

Inclusion & Equal opportunity employment:

We arean equal opportunity employer committed to diversity, inclusion & belonging. Peopleseeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We areproud to provideinterview &employment accommodationduring the recruitment and hiring process. If you requireanyaccommodation to apply or interview for a position, please reach out directly toasktalentacquisition@softchoice.com.We are committed to working with you to best meet your needs.

Our commitment to your experience:

We arecommitted to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you(such as children or furry friends)and we willbe doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID:4924

EoE/M/F/Vet/Disability

#LI-SK1

Mid-Senior Level

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Apply now "

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