Analyst 3 - IT Systems Engineer (Multiple Opportunities)
Pima Community College

Pima Community College

Pima Community College Named 5th Best Employer to Work for in Arizona

Position Title: Analyst 3 - IT Systems Engineer (Multiple Opportunities)

Department: Information Technology Administration - District Office

Starting Rate: Band 8 - $76,600 - $97,700

Closed Date: April 21, 2023, 5:00 PM Arizona Time

Position Summary:

The IT Systems Engineer provides advanced engineering, problem identification and resolution support services as well as performance monitoring and capacity planning support. Diagnoses system problems and guides others on a wide variety of complex problems and identifies solutions within broad application and functional expertise. Key contributor with technical evaluations and "proof of concept" programs as it relates to evaluating and implementing new technologies and tools. Perform server hardware/software installation and maintenance tasks. Install and maintain infrastructure management tools. Play a principal role in the development and implementation of departmental workflow automation processes and procedures. A point of contact for internal and external customers, providing technical guidance and support for infrastructure service offerings.

The work schedule for this position is flexible and may include working evenings and weekends and local travel.

Duties and Responsibilities:

• Diagnoses system problems and guides others on a wide variety of complex problems and identifies solutions within broad application and functional expertise
• Development and implements departmental workflow automation processes and procedures
• Ability to design and document complex workflows
• Documents, tracks, and monitors tasks to ensure accuracy
• Responds to inquiries from internal and external customers, providing technical guidance and support for infrastructure service offerings
• Maintain virtualization and storage technologies. Maintain backup and recovery operations
• Performs server hardware/software installation and maintenance tasks. Performs scheduled maintenance, upgrades and patches to systems
• Understands how supported applications interact with the underlying technologies including Windows Server, Oracle DB Server, Active Directory, System Center Configuration Manager, VDI, network technologies, third party applications and Virtualization technologies
• Actively participates in professional development to stay abreast of technology needs and regulations of all systems used by PCC
• Assists with specific projects, as required
• Documents procedures and guidelines
• Performs all other duties and responsibilities as assigned or directed by the supervisor

• Bachelor's degree in Computer Science or a closely related field of study and
• Three to five years of related technical experience and current certifications

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

• Master's degree in or a closely related field of study

• Knowledge of computer and network operating systems
• Skill in current and applicable computer programming languages relative to the assignment
• Skill in current and applicable hardware, software, and peripheral equipment
• Skill in problem solving
• Skill in coordinating and monitoring the work of others
• Skill in effective communication (both written and oral)
• Skill in project management principles, processes, and techniques
• Ability to adapt to a rapidly changing technical environment