Application Analyst - Epic Ambulatory\/Connect: CORP - Digital Innov Clinical
Memorial Healthcare System

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Summary:
This position is responsible for administration and support related to Memorial's business or clinical applications. Provides day-to-day management of applications for moderately complex or standard applications. Responsible for supporting systems designing, building/configuring, testing, debugging and installation in partnership with business application vendors for technical support.

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Detailed responsibilities:
• Maintains assigned application through partnership with technical experts, vendors, and technology teams to ensure the application continues to support end-users and to mitigate any functional or operational issues. Oversees application activities including the archiving of data and security administration, and electronic data received.
• Develops digital tools to ensure they meet applicable regulations and standards.
• Builds and codes moderately complex applications and/or modules using common programming languages to configure and maintain applications. Tests, troubleshoots to user requirements, inquiries and problems and provides input in the development or modification of currently established processes and procedures to drive application efficiency.
• Supports associate application analysts to develop application management skill sets and understand more complex Memorial systems.
• Partners with other business applications management teams and contractors to identify synergies and opportunities for improvement, and works with vendors to ensure upgrades and configuration changes are maintained and accurate.
• Participates in vendor selection, data management, and process improvement for assigned business application.
• Manage applications projects as needed. Supports end-users, in partnership with selected vendors if applicable, to provide customer service and classroom/virtual training for users.
• Contributes to the design and upgrade of clinical systems or business systems to ensure up-to-date versions that serve all necessary clinical or business needs. Documents application data needs and business requirements as input into application upgrades and modifications for the developers.
• Maintains knowledge of current operational workflows that are supported through the business or clinical application.
• Proactively analyzes operational processes and data to identify opportunities and improve existing processes for workflow optimization.
• Performs work of moderate complexity for assigned business application including collecting and auditing information, analyzing data, and generating reports, preparing operating instructions, and compiles documentation of program development.
• Designs and maintains report structure and analysis needs in order to communicate application management findings and identify areas for improvement.

Competencies and skills:
Essential:
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.

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Education:
Essential:
• Associates

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Credentials:

Education equivalent experience:
Essential:
• in Information Technology, Computer Science, or related field.

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Other information:
Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. May require specialized knowledge in a business line.

Required Work Experience: Three (3) years of relevant experience. Equivalent work experience may substitute for education requirement.Equivalency for degree: High school diploma plus five years of experience.

Follows Standard Precautions using personal protective equipment as required.

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Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.