Apprentice Optician
Shawnee Optical-Springfield

Springfield, Ohio

About Shawnee Optical

Our brand promise: To provide an unforgettable eyecare experience through high quality service, tailored optometry care, and a compassionate staff.


Shawnee Optical has a long and extensive history of proven commitment, dedication and service to patients. The trust we have earned and the reliability we have consistently shown over those 35 plus years is what our patients expect. Moreover, it's what they always get!

About the Job

The Apprentice Optician creates exceptional value in the lives of patients by delivering exceptional service.

Duties and Responsibilities
* Conveys a commitment to providing unsurpassed Patient Experience by performing the following Sales and Service Process steps:
o Greeting the Patient
o Explaining the Process in a transparent way
o Merchandise Selection
o Solve visual problems or challenges for customers
o Tendering
o Dispensing
* Assists the patient in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems. Assists other employees with difficult and complex areas of customer product needs and prescriptions.
* Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
* Shows patience and courtesy with patients; tracks down answers to unfamiliar questions or products.
* Ensures finished eyewear optical standards and customer requirements/requests.
* Takes personal ownership to achieve personal and practice results.
* Serves as a role model for development and a technical resource for all.
* Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
* Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.


* High school graduate or equivalent
* Part of a sanctioned Optician Apprecenticeship Program within a licensed state
* Strong customer service skills: communicator, listener and team builder
* Knowledge of current optical theory and merchandise
* Strong basic math skills
* Awareness of current fashion trends
* Sales and service skills
* Familiarity with POS, computers and calculators
* Embrace new technology and change



Education Requirements

High School or Equivalent

Travel Requirements


Practice Name

Shawnee Optical-Springfield

Work Location



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