Assistant Director of Fan Relations and Sales
Oklahoma State University-Oklahoma City

Position Details Req ID: req17541 Position Title: Assistant Director of Fan Relations and Sales Position Type: Staff Full-Time Position Number: AS7853 OSU Campus: Stillwater Department: Athletics Location Address:
Oklahoma State University
Stillwater, Oklahoma, 74078
United States Hiring Supervisor: Logan Hofferber Hiring Range
(Contingent upon available funding): 0.00 - 0.00, Commensurate with education and experience Work Schedule: 8:30am to 5:30pm Faculty Appt Period: Job Summary: This role will contribute to ticket sales and retention growth through top customer service efforts. The role will serve as the main ticket sales and service contact as well as the leader of student staff. Daily work is primarily through communications and ticket software transactions via OSU Athletics phone line, SMS text line, and email account. This includes leading the Ticket Sales & Service Representatives both during office hours and on game days, which includes maintaining current and identifying new pipelines for hiring, scheduling to ensure phones and windows (office and gameday) are sufficiently staffed, providing robust training on systems, processes, policies, customer service, and sales approaches, maintaining constant internal information flow, and otherwise improving sales, service, and retention efforts. In addition to serving as game day sales and service manager for events as assigned, other game day duties may be required of this role. This position reports directly to the Director of Ticket Sales and Fan Relations while also responding to the leadership of Ticketing.
8:30am - 5:30pm Monday through Friday. Expected to work some night and weekend hours for athletic events as directed.Due to communication expectations of the position, the incumbent will be required to maintain a cellular or other electronic communication device. The incumbent's salary includes compensation to apply toward the use of their personal cellular device.
Exposure to paper dust. 
Must be able to lift up to 50 pounds. Must be able to stand on feet for up to three hours.  Special Instructions to Applicants A complete application consists of a resume, cover letter, list of professional references, and completed IAWP Employment Approval form which can be found at okstate.com/iawp. Applicants that do not provide these materials will not be considered for the position. Education & Experience Position Qualifications:

Minimum Qualifications:

Bachelor's degree in marketing, communications, business administration, or a related field. Three years of experience in sales and service. Post-secondary education may be substituted for years of experience. Ability to handle multiple tasks simultaneously. Excellent interpersonal skills.
Computer - Windows XP, Microsoft Word, Excel, and Publisher.
Ability to lift 50 lbs. Preferred Qualifications:

Bachelor's degree in business or a sports related field.

Four plus years of experience in sales and service.

Some leadership experience including but limited to pipeline identification and development, hiring, training and developing, scheduling, etc.

Experience with Paciolan ticketing software and Saleforce CRM.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.

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