Business Analyst
Hays

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Business Analyst in Weehawken, NJ.

Role description

• Collect and classify VOC & VOE data from various sources such as surveys, focus groups, complaints reports, internal feedback tools, app store reviews, and more
• Identify high-level key themes and opportunities across all data collected, leveraging quantitative and behavioral data to substantiate insights
• Develop comprehensive reports summarizing VOC & VOE insights, key findings, and recommendations to be shared in various forums such as town halls, business management meetings, and quarterly readout sessions
• Collaborate with partner teams across the organization to integrate VOC & VOE insights into their daily decision-making process and prioritization efforts
• Define and deliver key end-to-end client journeys that create seamless, compliant, omni-channel banking and lending experiences
• Lead journey mapping sessions with cross-functional stakeholders to validate current-state experiences and co-create future state experiences that deliver on client and employee needs
• Leverage VOC & VOE data and collaborate closely with Adobe analytics and research teams to drive ongoing evaluation of the client and employee experience and uncover client pain points and moments that matter
• Serve as a cross-functional leader to collaborate with agile delivery teams, business, and regulatory stakeholders to drive holistic, client & employee-centric journeys
• Identify key competitors and conduct research to gather insights into the competitive landscape
• Compile and present findings to inform strategic decision-making and identity opportunities for differentiation and improvement
• Collaborate across banking functional teams to ensure ongoing alignment on design and delivery of new banking product offerings
• Provide strategic support in go-to-market rollout efforts of new product offerings across banking & lending
• Serve as a champion to ensure experience tenets are upheld across the firm, prioritizing optimal client and employee experiences

Skills & Requirements

• Bachelor's degree required
• 4+ years' experience in Wealth Management or Financial Services organization preferred
• Strong analytical skills with the ability to interpret data, identify trends, and draw meaningful insights
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
• Experience with journey mapping methodologies and tools is preferred
• Knowledge of competitive analysis technique and tools
• Ability to work independently, as well as part of a team
• Ability to effectively multi-task and deliver quality results within fast-paced project deliverable deadline
• Proven ability to understand of business objectives, client needs, and data required to deliver on an optimized client experience
• Experience working in an Agile framework preferred

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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#1161077 - Brianna Lucarini