Business Analyst
Horizontal Talent

Position background: What does this position accomplish for the business?

• Supports a specific set of capabilities by drafting recommended product design and experience requirements with input from operations, technology, and business.
• Contributes to documentation to capture vision, scope and for a comprehensive list of capabilities for present build in priority order based on the business and technical sequence considerations.
• Supports the development and documentation needs for current and future state workflows to illustrate the process resulting from capability requirements utilizing forward thinking strategies.
• Lead competitor and market trend research to understand market/customer needs to identify new opportunities or make adjustments to current product offerings in support of capability artifacts to drive further clarity in product design, requirements, workflow & linkages to value story.
• Join weekly grooming ceremonies to review feature progress and help address questions related to the capability.
• Partner with internal or external stakeholders (key customers, product partnerships, etc.) to define and drive future product direction.
• Identifying potential challenges with capability generation and ideating with capability manager to resolve.
• Verifying with capability manager that documented business & user requirements embody vision for the capability.

Ideal Background:

• Undergraduate degree or equivalent experience
• 3+ years of experience with healthcare, managed care and/or health insurance data analysis, business operations, or application development
• Proficient in market research & data collection
• Experience and comfort in engaging and managing diverse cross-functional teams
• Able to explain relationships between functional elements (capabilities), overarching product and business strategy
• Excellent organization, communication, and time management skills
• Self-motivated with a mindset of continuous learning
• Understanding of development methodologies
• Expert ability to clearly articulate problems
• Excellent critical thinking and problem-solving skills

Team and Team size:

• This work is for a large project that crosses multiple business customers. The smaller communications team which consists of 5 full time team members that support communication requirements for each of the workflows.

Top Responsibilities:

• Work with business customers to identify requirements including defining business
• Engage regulatory for all communication requirements including defining rules
• Map future business process
• Work with IT counterparts to solution product
• Test new functionality
• Support production support issues related to communications

Skills/attributes Required

• Assesses and interprets customer needs and requirements.
• Identifies recommendations to non-standard requests and problems.
• Solves moderately complex problems and/or conducts moderately complex analyses.
• Works with minimal guidance; seeks guidance on only the most complex tasks.
• Translates concepts into practice.
• Provides explanations and information to others on difficult issues.
• Support the management and evolution of assigned capabilities with the Capability Manager
• Drive capability development, reviews, and signoffs
• Coaches, provides feedback, and guides others.
• Manages to timelines and schedules of the product requirements
• Acts as a resource for others with less experience

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