This job has expired.
About the Company
AEG Vision ("AEG") is the market-leading manager of full-scope optometry practices throughout the country. The optometry practices under management maintain the local brand, practice staff, store associates, and patients, while AEG invests in medical equipment, technology, infrastructure, and the team in order to elevate the patient experience. AEG's core purpose is to "improve the health of our community by helping our neighbors see better and look their best, one patient at a time." We are assembling a team of experienced industry professionals to help build AEG into the best place to work and ensure that each patient of the practices under management has an outstanding patient experience.
About the Job
- Schedules Lasik consults
- Perform recall, calling all overdue/current patients to schedule
- Maintains tracking sheet while doing recall 09 out patients
- Perform follow-up calls for "missed appointments" during call times
- Reschedule all No-show patients from prior day service
- Performs all reschedule days all locations
- Update returned cards
- Delivers mail/runs mail through postage meter
- Performs non-updated recall for all locations
- Pre-appoints actively for all locations
- Reminder Calls 2week, 3day, day before call/text /email
- Live Chat all locations
- Forecasting forward for all locations scheduling needs
- Email communication to offices for all patient needs (PS, Tech, Optical)
- Checks Info email multiple times daily for all patient appointment requests/confirmations
- Pulls in all appointment web requests for all locations daily
- Works cancelation report daily
- Checks wait list for assigned locations daily
- Answer all incoming calls
- Adds any scheduling templates for doctors per location per DM request (Manager & Lead only)
- Checks daily VM for any overnight messages
Qualifications
- High School or equivalent
- Ability to produce quality and professional written correspondence with customer's
- Ability to demonstrate and perform basic math
- Customer service orientation
- Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
- Commitment to providing resolution to customer issues on the first contact
- Strong English comprehension and a good command of grammar
- 401(k) with Match
- Medical/Dental/Life/STD/LTD
- Vision Service Plan
- Employee Vision Discount Program
- HSA/FSA
- PTO
- Paid Holidays
- Benefits applicable to full Time Employees only.
- This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Full-Time/Part-Time
Full-timeEducation Requirements
High School or EquivalentTravel Requirements
NegligiblePractice Name
AEG VisionWork Location
RemoteThis job has expired.
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