Case Manager
Volunteers of America - National Services

Lord Tennyson is Hiring a Full Time Case Manager.

The Case Managers role will include providing general case management and referral services to all residents, assess service needs in response to changing circumstances, conduct assessments for residents participating in the program, establish links with agencies and service providers in the community and send appropriate referrals. Ensure residents have access to primary care providers, educate residents on service availability,application procedures, and client rights. Assembles a directory of community services and providers making it available to residents, families, and management, meet with service providers as needed, and reports suspected abuse to appropriate agencies.

VOANSis a nonprofit subsidiary of Volunteers of America. National Services is organized and operated to "advance, support, promote and administer health, housing and supportive services" in pursuit of the objectives of Volunteers of America. National Services employs more than 3,000 professionals across the country to operate its housing and health care programs. Come and join us and be a part of 'something more'.

In 2021 VOANS was nominated as One of the Best Places to Work. Come join our team!

Experience with Family Properties Preferred.

Some of the responsibilities are:

• Monitors the delivery of services to residents to ensure they are appropriate, timely and satisfactory
• Establishes partnerships with other public and private agencies such as, but not limited to, AAA's/ADRC's state social service agencies, hospitals health systems and primary health providers
• Organize and coordinate on-site wellness and health improvement programs, events, and activities
• Engage and motivate residents, including socially isolated individuals, to enroll in the program and be active participants in improving/maintaining their health and well-being
• May provide training to project residents in the obligations of tenancy or coordinate such training
• May set up volunteer support programs with service organizations in the community
• Helps the residents build informal support networks with other residents, family and friends
• Educate other staff on the management team on issues related to aging in place and service coordination, to help them to better work with and assist the residents
• Establish and maintain communication channels with the property management staff to appropriately share information concerning residents and work together to address the residents needs
• Maintain all necessary resident and program data in the AASC Online data accurately, such as person-centered interview and health and wellness assessments, interactions with residents, resident participation in programs and unanticipated events (e.g., falls, emergency department visits, planned and unexpected hospitalizations, etc.)
• Use the residents' data to monitor and improve program practices and operations
• Maintain resident information accordance with applicable privacy and confidentiality requirements
• Ensures that the cost of service providers does not exceed the resident's ability to pay or place undue financial burden on the resident

Administrative Duties:

• Documents contact with residents, providers, and families
• Maintains individual files on residents
• Completes reports, with copies given to the supervisor, quality assurance administrator, and the property manager in an accurate and timely manner
• Pursues avenues for additional services through private, local, state, and federal sources
• Participate in all trainings required by National Services staff
• Engage in the quality assurance process
• Participate in interviews, surveys or other evaluation activities
• Keep all residents files in a secured and locked area and/or computer to insure confidentiality

Job Requirements:

Required Qualifications:

• At least two years of experience conducting supportive service needs assessments and using such assessments to identify and locate specific services that address individual residents' needs.

• Basic computer proficiency, including ability to maintain data in an electronic databased, communicate via, email, use the internet, and operate word processing software to create program materials

• Training in the aging process, elder services, disabled services, drug and alcohol abuse and mental health issues
• Awareness of eligibility for and procedures of federal and state entitlement programs
• Awareness of legal liability issues related to providing service coordination
• Knowledge of the eligibility requirements for applicable federal and state entitlement programs
• Knowledge of the process of referring individuals to the services that they require, as well as the ability to build relationships with said service providers and provider agencies.
• Experience building relationships with local service providers, community institutions, and local government agencies

Preferred Qualifications:

• Bachelor's Degree Concentration in Social Work, Gerontology, Psychology, Sociology, Counseling, Public Health, or Therapeutic Recreation
• Demonstrated working knowledge of services available in the community, with particular knowledge of services that are provided for the population living in the facility
• Good communication, writing, problem solving, and organizational skills
• Knowledge of life-cycle issues of older adults and families, as well as the physical and mental impairments common to the aging process
• Experience working with older adults in a direct service capacity
• Ability to establish trust, listen, and assist residents in defining their problems, while identifying possible solutions and resources and helping residents decide the best course of action
• Ability to self-direct and work independently, but also function will as part of a team
• Cultural competency in working with individuals from different ethnic and racial backgrounds, including working with non-English speaking adults

At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.

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Job Snapshot

Employee Type
Full-Time

Location
Hayward, CA

Job Type
Nonprofit - Social Services

Experience
Not Specified

Date Posted
06/23/2022

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