Channel Specialist Samples
Mohawk Industries

Are you looking for more?

At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

• Oversee the entire sample SKU life cycle within responsible customer channel from new style launch through phase out and drop. Executing pieces of the go-to-market strategy as it relates to physical samples and display packages. A Channel Specialist is the primary focal within the Samples Organization focused on the designated customer group (back orders, shipment performance, production plans, and service level improvements). The Channel Specialist succeeds when their channel succeeds!

What you'll do:

• Validate and request updates as product changes occur or go to market strategy changes to Samples Master Data Team for the construction details in the sample Bill of Materials; including labels, cards, decks, blankets, etc. and custom projects for hard and/or soft surface product categories.
• SKU management including communicating to Samples Master Data Team flagging SKUs to allow sales, no longer sampled and/or flagging as dropped., insuring production scheduling and shipment performance of designated channel.
• Proofread for accuracy mass-produced printed materials that will be distributed throughout the USA and other countries.
• Actively implement best practices created by you, your peers or suggested by your Customer (Channel) that enable better performance of the entire team and organization.
• Create and maintain sample project tracking grids as needed and produce reports to track KPI's and measurement against departmental goals.
• Meet directly with Product Team, Sales Teams, and Brand Marketing to ensure their Samples are set up correctly and by given deadlines. Continuously striving to make performance visible to your Customer.
• Communicate clearly with internal and external Customers, Vendors, Sales, Manufacturing, Pricing, Marketing, Shipping, Quality and Inventory Control as needed to insure the best possible experience for designated customer group.
• Send specifications, testing and warranty information to customers and sales and serve as Point of Contact for customers to resolve complaints about returns, order errors or any other concerns. Providing a high level of accountability, ownership and visibility to sample status within the channel.
• Proactively provide information, status, and if necessary, a recovery plan for your Customer for relevant launches/project/packages.
• Contribute to weekly launch or project status calls for your channel; providing key updates and status to milestones and stage gates.
• Ownership of merchandising packages within your channel of responsibility including managing their contents, communicating customer demand to your corresponding planner and monitoring when SKU's are available for order, properly priced in the system.
• Ownership of loading product demand into IBP system for designated channel merchandising samples.
• Active communication and partnership with your peers and colleagues where there is SKU / Package overlap among channels and proactively working together to ensure collective sample needs are met; not just your channel

What you have:

• 4 year College degree preferred
• Must be proficient in PC Computer Skills and using Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to collect, analyze, and report data in a concise, accurate, well-organized form.

What you're good at:

• Excellent oral, written, presentation and interpersonal communication skills to effectively interact with internal product/brand management and external customers/vendors
• Strong bias for Customer (Sales/Product) satisfaction
• Strong analytical and problem-solving skills
• Highly effective level of organization and attention to detail with accuracy and minimal human error
• Must be able to prioritize and manage time effectively to meet project deadlines
• Must be able to work independently and as a team member to form positive working relationships
• Must be able to multi-task in a fast-paced environment with ever changing priorities

What else?

• We're located in a pretty great spot - check out this video to see what we mean
• This is an on site role located in Chatsworth, GA

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

Nearest Major Market: Dalton

This job has expired.