Claims Director
Plymouth Rock Assurance

The Claims Director will provide business leadership and technical expertise for the Claims organization. In this role you will oversee our Total Loss Department, Inside Desk Appraisal Unit, and rental/dispatch support services.

The Director will ensure effective and efficient execution of initiatives across all business units and will validate results through quality reviews, reporting and analytics. The Director should be able to work both independently and collaborate with all levels of the organization. The Director should possess the ability to communicate and present innovative thoughts and modifications to improve current operations.

This position can be located in the following offices: Parsippany, NJ - Uniondale, NY or Boston MA.

Responsibilities Include:

• Consistently coaches' supervisors on leading their teams in regards to claims handling, service standards and reviewing quality of claims and responding to escalations.
• Responsible for achievement of assigned goals, objectives and scorecard deliverables.
• Plans, organizes, and controls the resources to deliver the appropriate claims service.
• Accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act.Provides guidance on technical matters, monitors claims reserves and extends settlement authority.
• Excellent written/verbal communication and organizational skills
• Change implementation amongst business units to improve and increase productivity levels within the organization.
• Possess Metrics and Reporting knowledge with the ability to implement and analyze reports on a weekly, monthly and quarterly basis. The ability to communicate areas of deficiencies and recommendations for improvement.
• The ability to provide innovative and creative ideas to improve our overall claims operation and improve our customer service initiatives with our agents and policyholders.
• Utilize technology and talent management to increase efficiency and to support Company growth and service initiatives.
• Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
• Accountable for expense management and tracks current spend rate; implements process improvements and controls to reduce expenses.
• Collaborative mind-set and willingness to work with people outside immediate reporting hierarchy to improve processes and generate optimal departmental efficiency

Education and Experience:

• Five to ten years' experience within the personal lines auto claims handling with strong technical knowledge surrounding appraisal and total loss claims handling.
• A minimum of five years' experience in a supervisor/leadership role
• A bachelor's degree (B.A.) from an accredited four-year college or university or a combination of education and experience will be considered in lieu of a degree.
• Experience with the Mitchell Estimating System, COPART, ARMS and their respective reporting systems.
• Demonstrated Competencies:
  • Developing procedures
  • Developing reports and metrics
  • Personal Lines experience in MA, CT, NH, NJ, NY and PA.
  • Implementing and tracking work flows with a focus on improving efficiencies
• Skills:
  • Superior verbal and written communication skills.
  • Solid understanding of all relevant insurance concepts.
  • Proficient with varying laws of comparative negligence and state regulations.
  • Ability to understand and analyze automobile policies and claims data.
  • Solid understanding of insurance claims best practices, procedures and industry trends.
  • Proficient use of Microsoft Office (Excel, Word, Power Point).

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".

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