Client Service Assistant
Quest Diagnostics

Seattle, Washington


Client Service Assistant - Seattle,WA - Monday-Friday, 8:30am-5:00pm

Assists with clerical support in the department. Resolves routine client issues in a prompt, accurate and courteous manner.

  • Provide clerical support and/or reception support.
  • Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
  • Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
  • Report laboratory results to clients and patients using established protocols.
  • Follow through in a timely manner to resolve all issues and concerns.
  • Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.
  • Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

QUALIFICATIONS

Required Work Experience:

Previous customer service experience required.

Preferred Work Experience:

Previous related health care experience preferred.

Physical and Mental Requirements:
  • Sitting for long periods of time.
  • Repeating motions that may include the wrists, handsand/or fingers. (Typing)
Knowledge:
  • Proper telephone etiquette to handle customer inquiries
  • Basic knowledge of operating office equipment
  • Understand the importance of Quality Service and how it is measured
Skills:
  • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
  • Proficiency in basic computer skills (Word, Excel, Outlook)
  • Ability to multi-task and work in a fast-paced environment
  • Strong organizational skills
  • Ability to analyze and solve problems.
  • Good listening skills
  • Ability to maintain professional and tactful manner in stressful situations
  • Ability to deal with client information in a confidential manner

EDUCATION
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

2022-27341



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