Client Service Manager
The Select Group

Client Service Manager - Managed Solutions - Remote

Who we are
The Select Group excels in providing IT managed solutions, professional services, and project based resources to some of today's largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

What makes us different
Our superpower is in the strength of our connections. We take a consultative approach with our clients, developing award-winning relationships inside Fortune 500 companies. Account Managers at The Select Group become an extension of their clients' teams, equipped with technical knowledge that help businesses achieve strategic goals while overcoming their organizational challenges.

Love where you work
You'll have the opportunity to join a tight-knit, fast-growing company that's making a tremendous impact across industries such as communications, healthcare, technology, utilities, and more.

The way we see it, you have to grow people to grow companies. That's why we make personal and professional development a priority at TSG. You'll have access to:

• professional coaching
  
• world-class training
  
• programs targeted at developing your whole self, including wellness, mental health, and education assistance.
  
• a day off for your birthday, an annual company-wide mental health day, and a floating holiday to celebrate a diversity and inclusion holiday of your choice
  

But we've got the usual company perks, as well, including a matching 401K plan, employer paid life insurance and long-term disability, 12-weeks paid maternity leave and partially paid parental leave, and any equipment and software that you need to do your job.

Responsibilities:

• Responsible for managing, building and scaling service delivery teams and a commitment to their ongoing coaching and development.
  
• Serves as point of escalation and issue resolution for all vertical Managed Solutions business, ensuring that we deliver high quality service and that all client SLAs are met
  
• Collaborates with internal and external leaders to enhance client strategies to support current projects and potential future engagements
  
• Analyze and identify opportunities to improve processes, practices and procedures, and rapidly responding to new variables that may interfere with the project plan.
  
• Responsible for managing client relationships through effective communication and relationship building
  
• Evaluates client business needs and proactively works to build efficiencies to save time and increase revenue and profits
  
• In collaboration with Solutions Development Team, serves as entry point for all Managed Solutions business into the Service Delivery team, responsible for understanding the business need and delegating to the appropriate team member based on scope, skillset, and bandwidth.
  
• Other TSG initiatives or special projects, as needed.
  
• Supervising the Engagement Manager
  

Requirements:

• Strong leadership, management, and operations skills
  
• Passion for delivering business solutions to our clients
  
• Professionalism, including clear and concise written and verbal communication skills
  
• Project management experience
  
• Sense of urgency and ability to proceed with little oversight
  
• Comfortable collaborating with various levels of management from hiring manager to C Suite
  
• Bachelor's Degree
  
• 5-7 years of experience
  
• PMP, CSM, ITIL, ITSM
  

Diversity, Equity & Inclusion at The Select Group TSG values the unique perspectives our employees and consultants bring to work and life each day. We're building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we're driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer
The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

For California Applicants, please visit the following website to view our CCPA Notice -
https://www.selectgroup.com/ccpa-notice/
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Connect with us

• See our culture in action on Instagram and Linkedin.
  
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