Client Services Specialist
SGS North America Inc.

Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

The Client Service Specialist is a key member of the Client Service team, serving as the client advocate and laboratory liaison. By building a strong working relationship with our clients and our technical staff, the Client Services Specialists guide the successful completion of clients' projects from first contact, through the lab (analytical details & status), to final deliverables and invoicing.

Job functions

• Answers questions and assists clients with method and equipment selection to fit project needs based on technical knowledge of method limitations, field conditions, analytical compatibility, etc.
• Enters orders for supplies to ship to clients for sample collection.
• Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and the laboratory.
• Provides quotes and reviews invoice pricing for sample submissions.
• Assists clients in understanding reported results, how they compare to Occupational Exposure Limits, and how anomalies may impact reported data.
• Works with clients to resolve disputes to the satisfaction of both parties, including reduction in fees, free shipping, etc.

• Bachelor's degree or equivalent in Environmental Science, Biology, Chemistry, or a related field.
• Understanding of environmental data and/ or EPA methodology.
• Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.
• Adheres to internal standards, policies and procedures.

• Minimum of 2 years' relevant experience
• Customer service experience