Cloud Support Technician-Networking Team
Hays

Raleigh, North Carolina

This job has expired.


The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

Our Client is seeking a Cloud Support Technician-Networking Team in Raleigh, NC.

Role Description

• Maintain multiple customer environments.
• Work 40+ hours a week. (Support is 365/24x7)
• Update and Manage case backlog based on internal policies.
• Crisis Management - Identify any high priority issues, escalate to next level, and run incident management process.
• Provide a Customer-First experience while utilizing phones and email to manage cases.
• Work cohesively with team as well as all divisions of company. Customer-first approach.
• Act as frontline and receive incoming calls from the support hotline
• Preform Level 1 troubleshooting on live calls and create cases with complete problem description and customer details
• Resolve P3 & P4 monitoring alerts using detailed process guidelines
• Resolve basic customer requests such as adding or deleting users using detailed process guidelines
• Update cases with Technology, Sub-technology and Problem code to facilitate proper queue routing.
• Be able to listen to, accept, and follow direction from more senior engineers.

Skills & Requirements

• 6 months technical support exp or experience on a help desk where call time is measured; preferred technical support desk
• Proficiency in computer usage, internet, and Microsoft Office suite of applications.
• Basic Networking (Ping, Trace Route, Gateway, DNS, Subnet, IP Address, MAC Address)
• Basic Active Directory
• Basic Print Server Troubleshooting
• Basic Troubleshooting Fundamentals
• Basic understanding of what the Cloud is
• Basic understanding of what Virtualization is
• Basic understanding of how technology interacts (ex: how does AD effect logging into a computer if there's no network)

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.
#1149350


This job has expired.

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