Customer Care Representative - 2nd Shift

Crystal Lake, Illinois


Are you looking to start your career with a great company? Do you enjoy solving problems and talking with customers? A Customer Service Role at Snap-on could be for you! Snap-on's Customer Care Center is currently hiring CSR's to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance. We are currently looking to fill 2 nd shift positions in our Crystal Lake Contact Center, with opportunities to move shifts in the future.

Benefits and Perks

  • $19/hour + $1.64 shift premium while on 2 nd shift (1:30 pm - 10:00 pm)
  • 401k with company match
  • Pension
  • Opportunity to earn Sales Bonus ($200-$750) each month
  • Hybrid Work From Home program (up to 10 days each month based on metric performance)
  • Full medical with options for Dental and Vision
  • Employee Stock Purchase Program
  • Employee Purchase Program
  • Ability to bid on other shifts based on job performance
  • Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
  • Annual raises and bonuses (dependent on profitability of the business)


  • Receive and resolve customer interactions.
  • Expedite orders through production plants, vendors and distribution centers.
  • Provide technical product, statement and order management support.
  • Add value by offering promotional products on every call.
  • Provide Sales Support to customers.
  • Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
  • Respond to customer requests for quotes and product information.
  • Work to resolve customer service issues.
  • Process customer orders into ERP system.
  • Generate, update and close customer notes in CRM database.


  • High school diploma or equivalent.
  • Ability to work 2nd shift hours.
  • Multi-task with accuracy and promptness in a busy call center environment.
  • Ability to consistently maintain a professional and positive attitude when dealing with customers and franchisees.
  • Proficient data entry skills.
  • Computer skills: basic knowledge of Microsoft Office.
  • Ability to interface cooperatively with the customer service team and all related departments.
  • Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

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