Customer Experience Team Member
Nordson Corporation

Amherst, Ohio


Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Job Summary

The "Customer Experience" position processes transactions routed to designated customer service desks within the case management system. This includes processing inbound requests initiated via phone or electronically from internal and external customers for quotes, orders, and other inquiries.

Essential Job Duties and Responsibilities

  • Create and update standard sales orders and quotations in SAP in a timely manner according to established goals of the Customer Experience Supervisor received via fax or email from internal and external customers.
  • Create and manage engineered systems, warranty, credit/debit, EDI, portal, tailgate, demo/2nd life, tradeshow, and eNordson orders in SAP in a timely manner according to established goals of the Customer Experience Supervisor received via fax or email from internal and external customers.
  • Job duties may encompass international transactions and requests.
  • Job duties may encompass handling internal and external customer requests received via phone.
  • Handle internal and customer inquiries regarding order status, inventory availability, delivery status, and pricing
  • Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry.
  • Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment
  • Review case management requests to assign priority status and route to the correct customer service desk
  • Identify opportunities to enhance and improve their daily tasks
  • Performs other duties as assigned
  • Base performance standards against established metrics to drive performance improvements
  • Conduct themselves in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect

Education and Experience Requirements

Education:
  • Associates or bachelor's degree preferred

Experience:
  • Four to six years of CSR experience preferred
  • Previous SAP experience preferred
  • Previous case management system experience preferred

Preferred Skills and Abilities

  • Good written and verbal communication skills
  • Good organization skills
  • Good time management skills
  • Customer focused
  • Team Player
  • Detail Oriented
  • Analytical skills
  • Self-motivated
  • Computer literate
  • SAP system knowledge
  • Able to work under pressure
  • Relevant experience in a customer service related environment or a business environment is highly desired
  • Maintain a high degree of professionalism when dealing with customers and associates
Working Conditions and Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

None

M

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, disability, citizenship status, marital status, veteran status or any other reason prohibited by law.

All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.
Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.


Job Alerts

Provide an email, zip code for jobs, and/or job category to subscribe to job alerts. Learn more now.


*By subscribing, you agree to our Terms and Privacy Policy.

More Manufacturing and Production jobs


SUEZ - Water Technologies & Solutions
Feasterville-Trevose, Pennsylvania
Posted 4 minutes ago
SUEZ - Water Technologies & Solutions
Feasterville-Trevose, Pennsylvania
Posted 4 minutes ago
SUEZ - Water Technologies & Solutions
Feasterville-Trevose, Pennsylvania
Posted 4 minutes ago
View Manufacturing and Production jobs »

New post from our employment blog

Top 5 Red Flag Signs to Look Out for in Your Job Search

Are you on the hunt for a new job? As of May, there are about

Read blog post
Share this inclusion job with the community

Click a community link below, and then social share the Customer Experience Team Member job.


Disability inclusion jobs logo
Asian inclusion jobs logo
Black inclusion jobs logo
Diversity inclusion jobs logo
LGBTQ inclusion jobs logo
Seniors inclusion jobs logo
Women inclusion jobs logo
Hispanic inclusion jobs logo