Customer Insights Analyst
General Motors

About GM

There's never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

About the team:

GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers. Does making auto insurance fairer, more transparent and beneficial for our customers sound appealing to you? Does the volume and breadth of our data get you excited? If so, we may have the role you are looking for!

About the role:

As a data analytics professional at OnStar Insurance, your role is to drive business decisions from actionable insights. To accomplish these goals, you will frame data in terms of business questions, turn data into insights, and insights into actionable deliverables. You accomplish these goals by leveraging both strong business acumen and understanding of data. You are expected to be proficient in querying, investigating, transforming, analyzing, and visualizing a variety of types of data using a variety of analytical methods and tools. If you're passionate about technology, love to learn, enjoy collaborating cross-functionally, and are excited to work with marketing, operations, telematics, and claims data, this is a great opportunity to grow your skills and to join a start-up leading the transformation of the auto insurance industry.

Key Responsibilities

• Collaborates with leaders and stakeholders to understand business issues, frames issues in terms of data, analyzes business or project performance using statistical methods or data visualization, and creates ad-hoc reports to share findings and recommendations
• Identifies, develops, and implements data strategy across disparate systems and experiences in collaboration with business and technology teams
• Performs testing and validation of data sets
• Leverages wide range of statistical methodologies and data to tackle business problems
• Documents analysis and communicates effectively to non-technical audience
• Serves as a "trusted advisor" to product, business intelligence, data science, IT, and other teams on the use and analysis of data
• Thrives in reciprocal environments with leaders and managers to resolve and address ad-hoc data and reporting needs

Additional Job Description

Minimum Qualifications:

• Demonstrated experience driving business decisions through data-driven actionable recommendations
• Experience with one or more data visualization tools: Tableau, Power BI, or similar
• Experience with querying, investigating, cleansing, and manipulating data using SQL, Python, and other tools
• Experience with multiple database structures and data types
• Experience with statistical methods such as descriptive statistics, regression, probability analysis, risk analysis using one or more analytical tools such as R, Python, or similar
• Experience with marketing analytics, digital experience, and/or personal lines insurance operations is strongly preferred
• Strong written and verbal communication skills including the ability to effectively collaborate with multidisciplinary groups
• High level organizational and project management skills in order to handle multiple concurrent assignments in a timely manner and to monitor processes throughout a team or department
• Strong decision-making skills
• Works effectively in a team environment

Preferred Qualifications:

• Experience working as a consultant
• Experience working within a data driven environment
• Project management experience

Education:

• Bachelor's degree or equivalent experience in mathematics, data science, computer science, information technology, statistics, or other quantitative field

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

This job has expired.