Customer Order Coordinator
Mitsubishi Electric Power Products, Inc.

Pittsburgh, Pennsylvania

This job has expired.


Position Summary

Perform the clerical, administrative, and customer service functions related to the order, production, shipment, and delivery of products. Serve as a primary interface between customer and UPSD following receipt of customer orders.
Essential Functions

  • Review customer purchase orders for accuracy and completeness. Facilitate and document required purchase order and post-acceptance changes with customers and internal stakeholders.
  • Enter order information in the ERP system. Issue and maintain signed Sales Order Acknowledgements.
  • Prepare Customer Account Credit Summaries and obtain appropriate level of approvals as required.
  • Ensure Terms and Conditions have been reviewed by Contracts Consultant and/or Project Applications Engineer (PAE). Assist in review and coordinate approval process as required.
  • Maintain commission records, verify commission payments, and prepare manual commission requests.
  • Coordinate purchasing of equipment/parts, production scheduling, and shipping activities related to customer orders with partners, customers, and internal departments
  • Coordinate returns with Quality, Purchasing, Logistics, and the customer. Issue and maintain Return Material Authorizations (RMA) as required.
  • Support customer invoicing and collection processes by reviewing and confirming customer purchase order, sales order and supporting documents.
  • Assist Accounts Receivable and PAE with setup and maintenance of progress payments in the ERP system.
Qualifications
  • Associate's degree with at least 3 years' experience in customer service and sales order entry in a manufacturing or service industry, or equivalent education and experience.
  • Advanced interpersonal, communication, and writing skills required to communicate with customers, partners, and employees.
  • Intermediate analytical, problem solving, and organizational skills.
  • Ability to manage multiple priorities and adapt to change within a fast-paced business environment.
  • Developed basic math skills.
  • Advanced computer skills, emphasizing MS Office products and MRP/ERP systems.


This job has expired.

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