Customer Service Alarm Agent- Swing
Interface

Earth City, Missouri


$900 hiring bonus- details will be discussed upon interview!

Customer Service Alarm Agent- Swing

This is Non-Exempt position starting at $17.24 an hour

*Please note favorable results on a pre-employment drug screening and background check are required*

At Interface, we are passionate about connecting and protecting what matters most to businesses ... their people, their assets, and their brand. So, come and join our winning team and maximize your potential and achieve your professional development goals.

Increasing Safety! Deterring Theft! Ensuring Protection!

When a crisis arises, are you the first to take control? Do you enjoy dealing with diverse groups of people? If you answered "Yes" to these questions, then this is the ideal job for you!

The Security Operations Center Representative processes incoming signals in adherence to policy and follows designated procedures. Alarm Monitoring Agents will respond and communicate with Interface's customers in a positive and pleasant manner.

Training is provided!

Customer Service Alarm Agent-Swing:

  • Process incoming alarm signals, example- burglary or fire alarms
  • Dispatch proper authorities and notify responsible parties
  • Run and complete shift reports
  • Communicate with previous shift and handle what needs to be done
  • Answer phones
  • Follow up with customers on problems
  • Control nuisance and/or faulty equipment by issuing service tickets
  • Log all shift activity
  • Train new employees
  • Other duties as assigned by Management
  • Work swing shift 1:30 PM CST- 10:00 PM CST

Job Requirements

CUSTOMER SERVICE ALARM AGENT QUALIFICATIONS:

EDUCATION and/or EXPERIENCE
  • High School Diploma or GED equivalent
  • Previous Customer Service Experience a plus!
SKILLS and ABILITIES
  • Excellent written and verbal communication skills
  • Ability to work with customers over the phone in all manner of conditions
  • Customer service skills
  • Ability to work some holidays
  • Ability to work without direct supervision
  • Computer skills
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed indoors in a fluorescent-lit workspace at the employer's office.

Interface Security Systems offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth, and much more. Please submit a resume, cover letter, and compensation requirements.

Interface believes in the philosophy of listening to our customers and addressing their needs. We are guided by integrity as well as an all-consuming desire to exceed expectations and foster long-term partnerships. Our goal is nothing less than complete customer satisfaction. And we strive to achieve it by providing responsive, accommodating service to every one of our valued clients.

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.


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