Customer Service Call Center
Kforce Inc.
Allentown, Pennsylvania
RESPONSIBILITIES:
Kforce has a new opportunity with one of their top Healthcare Clients in the Lehigh Valley, PA area and they are looking for a Customer Service Call Center to work remotely Monday-Friday 1:30-10PM and every other weekend.Summary:The client is seeking a dependable individual to join existing team of Customer Service Reps that provide support to patients that have received monitoring devices. This a 100% work from home assignment. Training will be for 2-3 weeks onsite in Allentown, PA 8-4:30.Duties will include:- Answering telephone and email inquiries from patients
- Document details of call into online system (Access)
- Repeating process with high level of efficiency and accuracy
- May need to make outbound calls as well
REQUIREMENTS:
- Individual must have good internet connection; Work to be completed at home
- Proficiency in Win10/O365 apps - Word, Excel, Outlook
- Good telephone presence/communication skills
- Good attendance history
- Computer literate/familiar with data entry of information into a spreadsheet or ticketing system
- Can follow detailed instructions correctly
- Able to adhere to HIPPA guidelines (does not share patient information)
- Must have Covid Vaccine/Flu Shot; Kforce grants reasonable accommodations to persons with disabilities and/or for sincerely held religious beliefs, and in accordance with applicable law
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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