Customer Service Representative
Consumer Direct Care Network

Richmond, Virginia

This job has expired.

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.


Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA, as well as Washington DC. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.


The Administrative Coordinator ( Customer Service Representative ) coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound phone calls, emails, messages, and/or chats. Coordinate and manage daily intake and referral processes to ensure positive business growth and development. Process client and attendant enrollment paperwork. Coordinate authorization processes and meet general customer service objectives to ensure positive business growth and development. Handle specialized tasks and/or projects as assigned. Responsible to behave in a manner that will promote cohesiveness in the office environment, as well as support day-to-day operations, and client advocacy.


  • Provide excellent customer service to internal and external clients.
  • Handle inbound/outbound phone calls, providing accurate answers to queries and concerns.
  • De-escalate situations involving dissatisfied customers, offering assistance and support.
  • Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks.
  • Process forms and documents in relevant systems
  • Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.
  • Communicate effectively.
  • Comply with applicable legal requirements, standards, policies, and procedures.
  • Maintain the necessary skills and knowledge to coordinate workflow.
  • Exhibit an intermediate level of computer efficiency.
  • Demonstrate effective problem-solving and decision-making skills.
  • Participate in professional development and training activities.
  • Bi-lingual preferred in various locations
  • Other duties as assigned.


  • High School Diploma or GED preferred
  • Previous office experience preferred
  • Combination of education and experience
  • Be able to successfully pass a background screening

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbents may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

* A rewarding career helping others
* Fun and engaging work environment built on team unity
* Job satisfaction knowing you make a difference in the work you do and lives we serve
* Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

* Medical, Dental, and Vision Insurance
* Accrued Vacation with no waiting period
* Two Paid Floating Holidays
* Nine Paid Federal Holidays
* Paid Safe Sick Time with no waiting period
* 401(k) Retirement plan
* Company-Paid Life Insurance
* Supplemental Life, Accident, Critical Illness, and Hospital benefits
* Short and Long-Term Disability
* Paid Parental Leave
* Flexible Spending Account
* Employee Assistance Program
* Pet Insurance


Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it's not just a job, it's a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries is an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This job has expired.

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