Customer Service Representative
Roth Staffing Companies

Client Job Description

Location: Portland, Oregon (Remote)

Pay: $18.50

Shift: Monday- Friday / 8:30am-5pm



About The Client:

They are a leader in early childhood education, providing high-quality childcare and educational programs for families nationwide. Their dedicated team of professionals is committed to ensuring the best possible experience for children and their families.

Position Overview:

As a Customer Service Representative in their call center, you will play a key role in providing exceptional support to families and internal stakeholders. You will be responsible for handling inbound calls, addressing inquiries, resolving issues, and providing information about our programs and services. Your dedication to delivering outstanding customer service will contribute to the success of our organization and help us maintain strong relationships with families.

Responsibilities:

• Answer inbound calls from families and internal stakeholders in a professional and courteous manner.
• Listen attentively to customer inquiries and provide accurate and timely information.
• Assist families with enrollment, scheduling, billing, and other related inquiries.
• Resolve customer concerns and complaints effectively and efficiently, escalating issues as needed.
• Navigate multiple systems and databases to access and update customer information.
• Collaborate with cross-functional teams to address customer needs and improve processes.
• Maintain a high level of knowledge about our programs, services, and policies.
• Adhere to call center metrics and standards for quality and productivity.
• Participate in ongoing training and development to enhance customer service skills and knowledge.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Prior experience in customer service, call center, or related field preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to interact with diverse groups of people.
• Proficiency in computer applications and ability to navigate multiple systems simultaneously.
• Ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.
• Passion for early childhood education and commitment to our mission and values.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

This job has expired.