Customer Service Representative (U)
University of Miami

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The Office of Patient Experience has an exciting opportunity for a Full-Time Customer Service Representative (U) to work at the UHealth Campus. The Customer Service Representative (U) is responsible for providing the pivotal first impression and setting the tone for the patient, family, or visitor experience. This position is responsible for creating ID badges for all patients families, and visitors upon entering the UHealth hospital lobbies. Customer Service Representative (U) will provide directions as needed, assist with parking validations and assist with any needs of our patients, family, and visitors. Must be friendly, empathic, compassionate, knowledgeable, well-spoken, and continuously customer oriented.

• Greets patients/visitors upon arrival at building entrances.
  
• Enforces current visitor policy.
  
• Conducts initial screening utilizing an approved screening questionnaire.
  
• Directs patient/visitor appropriately based on screening responses.
  
• Understands, complies and enforces infection control procedures and regulations for visitors.
  
• Ensures adequate supplies are on hand.
  
• Works with site leaders to resolve unique situations and troubleshoot issues that may arise.
  
• Adheres to University and unit-level policies and procedures and safeguards University assets.
  
• Dependent on UHealth visitation policy, additional duties may be added as needed.
  
• Cover morning, mid, evening and weekend shifts as required.
  
• Assist patients and visitors with wayfinding.
  
• Retrieve wheelchairs as needed.
  

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High School diploma or equivalent
  
• Prior Customer Service experience helpful
  
• Proficiency in English; multilingual skill is strongly preferred.
  
• Able to work in a fast-paced environment with a calm, professional, and empathic demeanor.
  
• Ability to multitask and utilize time-management skills.
  
• Provide the highest level of customer service and promote a welcoming environment.
  
• Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude.
  
• Ensures a clean, pleasant, and safe working environment.
  
• Maintains professional attire and demeanor to project confidence with patients, families, and visitors.
  

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
U2

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