Customer Success Manager
RiskSolutions

Boca Raton, Florida

This job has expired.


Build and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus | Identifies, develops and typically closes new sales opportunities | Creates demand for the organization's products and services by raising their profile with customers | Achieves revenue targets by increasing revenue spend per account | May conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies | Responsibilities are within the Account/Relationship Management Function as a generalist or in a combination of Disciplines General Profile Has a solid understanding of business, financials, products/services, the market and the needs of assigned accounts; may help develop colleagues' understanding; may be recognized as an expert in an area Has authority/opportunity to set and negotiate product/service terms Manages a medium domestic territory Recommended Skills Functional Knowledge: Develops and applies broad and special knowledge of products and solutions; deploys new and multiple sales techniques Business Expertise: Interprets internal/external business issues and translating them into changes in own activities to react to these business issues Leadership: Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements. May act as team lead of small teams Problem Solving: Solves complex problems; takes a new perspective on existing solutions Impact: Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills: Presents and explains different products and solutions; overcomes potential objections

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.

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