Customer Support Specialist
Beacon Hill Staffing Group, LLC

Canonsburg, Pennsylvania


In this role, you should expect these responsibilities to be part of your day-to-day schedule:

  • Drive expansion and adoption of our software and services.
  • Manage the onboarding process for each new customer, from a project management perspective.
  • Assist the sales team in driving and managing renewals.
  • Provide critical insights to the product team as a means to improve our developing platform.
  • Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.
  • Educate champions and their teams on the value of our product and help uncover use cases before they become emergencies.
  • Build relationships with executive decision-makers.
  • Generate trust and credibility at multiple levels in existing accounts after purchase and through the customer life cycle.
  • Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
  • Contribute to initiatives outside of customer conversations that better the customer experience.
  • Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.

Required Skills:

  • Go-getter mentality - we wear many hats and are willing to get our hands dirty.
  • Technical curiosity or experience - we're a specialized solution provider with deep roots in technical back-end solutions.
  • Proven ability to educate executive decision-makers, building and maintaining relationships with them.
  • Proven track record of expansion and product adoption within your book of business.
  • Excellent creative and critical thinking skills - Our solutions typically live within complex existing technical and procedural environments.
  • Strong communication and presentation skills - much of our day to day is spent thinking of and presenting solutions to customers.
  • Adaptable nature and the willingness and ability to shift strategies on a dime to meet the needs of our customers.
  • Proven ability to manage multiple complex customer journeys at once.

Nice to Haves:

  • Associate degree in a related field
  • 1 year or more in software customer experience management.
  • Healthcare industry knowledge and experience.
  • Experience managing accounts for a product that solves complex problems across many business units.
  • Experience working with SaaS products.
  • Enterprise account management experience

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)



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