Customer Svc Rep I
Southern AgCredit

JOB DESCRIPTION

Customer Service Representative

Ridgeland, MS, United States

JOB TITLE: Customer Service Representative

LOCATION: Ridgeland, MS

SALARY: Commensurate with Experience

Southern AgCredit is currently recruiting for a Customer Service Representative in its Ridgeland branch. Customer Service Representatives are located in the branch and serve as in-office support for loan officers and a point of contact for customers. They are focused on providing outstanding service and support to Southern AgCredit customers during the final stages of the loan process as well as throughout their journey as a Southern AgCredit customer. Individuals in this role are proficient at promoting our products and services over the phone and handling customer account inquiries. They perform a wide variety of clerical and office activities including answering the telephones, greeting customers, and handling customer disbursements.

Responsibilities:

• Provides excellent customer service that exceeds expectations.
• Takes ownership of customer inquiries and addresses them promptly and professionally.
• Promotes the right combinations of services and connects customers to the appropriate team member.
• Completes administrative or various office duties to support the efforts of branch, and Administration team.
• Keeps office tidy and make sure office essentials are constantly in place.
• Retrieve and deliver packages to branch and Administration teams.

Requirements:

• Regular, predictable, and reliable attendance is required.
• Able to work posted hours of the branch.
• High school diploma or equivalent.
• 3+ years of related work experience preferred.
• Excellent communication, interpersonal relations, and customer service skills.
• Must be a quick learner, strong problem solver, and be adaptable to prioritize job duties. Organizational and communication skills are essential.
• Ability to be assertive and decisive in arriving at sound business decisions which serve the best interest of the borrowers and the members.
• Knowledge of computer software applications.

Southern AgCredit, ACA is an EOE/AA/M/F/D/V Employer

This job has expired.