Digital Platform Operations Manager
The Judge Group Inc.

Monroe, New Jersey

Location: Monroe, NJ
Description: *W2 Applicants Only - Cannot Support C2C*

Our client is currently searching for a Digital Platform Operations Manager to manage and prioritize demand (in partnership with the service provider) and instill measurable enhancements and improvements related to execution of digital marketing tactics across brands and franchises.


• Manage assigned franchise / therapeutic area digital production and campaign management operations activities and processes with the partnership of franchise mapped service providers

• Ensure the timely, high quality, and cost-effective execution of digital marketing tactics (e.g. websites, email marketing, field digital assets, etc.) per campaign and business objectives

• Ensure SLAs for the projects they are leading are met

• Ensure that tagging for all non-paid media digital assets are setup correctly, completely and in alignment with brand goals / objectives

• Lead relevant forums with internal and external stakeholders to discuss status and ensure projects stay on track by capturing & resolving all risks

• Manage tactics within and across channels to ensure seamless customer experience

• Partner with internal stakeholders (DSAA, IT, Regulatory, Privacy etc.) and external partners to pull through digital data capture standardization, consent, content tagging etc.

• Partner with relevant stakeholders to resolve risks / issues and prioritize US PH platform/ services enhancements

• Support creation of and maintenance of Digital Ops SOPs, tools, and templates within the a Digital Operations Ways of Working

• Participate in digital governance across digital services and help prioritize tactics with marketing service providers to drive quality and timely delivery

• Pharma/biotech experience, either in-house or via agency/service provider experience

Required Qualifications

• Bachelor's Degree with minimum of 8 Years of business experience including 5 years of digital project management or operations experience with expertise in digital production (e.g. web development) and campaign management activities in Pharmaceuticals industry

• Deep understanding of digital marketing tactics (e.g. websites, email, paid media, social media, SEO, mobile apps, etc.) and the technology platforms that enable them

• Experience working with digital marketing technologies such as marketing automation (SFMC, Adobe Campaign), web content management systems (Drupal, AEM, etc.) and Field Digital (Veeva)

• Strong written and verbal communication skills, including proven ability to communicate with technical and non-technical audiences alike

• Robust analytical skills to evaluate operational performance and identify efficiencies or areas of improvement

• Excellent project, program, and portfolio management skills in a digital domain, with attention to detail, sense of urgency, and a solution-oriented mindset

• Skilled relationship-builder and cross-functional collaborator, able to manage priorities and drive results across a broad set of internal and external stakeholders


This job and many more are available through The Judge Group. Find us on the web at

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