Director IT Digital Engineering & CRM
Bcidaho

Blue Cross of Idaho (BCI) has an exciting opportunity for a seasoned Director to lead the strategy and execution of BCI's customer experience initiatives, build and maintain customer facing digital solutions, front-end and back-end capabilities, and lead the Enterprise relationship strategy, using Customer Relationship Management (CRM) solutions to enable sales and account management's engagement with BCI customers. BCI's customers include members, providers, brokers, and employer groups. This position engages with senior leadership to identify the highest-impact problems to shape and scope initiatives. Leads multi-functional teams to design and deliver solutions that transform customer experience and business operations. Maintains up-to-date knowledge of technology products, healthcare operations, industry trends, emerging technologies, benchmarking, and information services best practices. This role will collaborative with a broad range of teams, including business strategy leads, communications, product teams, sales, operations, and creative teams.

This role reports to the Chief Technology Officer and is located in Meridian, Idaho. #LI-Onsite

To be considered for this opportunity you have:

Experience: Ten (10) years' experience to include 5+ years in a leadership role within IT.

At least five (5) years of experience:

• overseeing customer facing web sites, portals and CRM solutions
  
• leading a complex portfolio of business applications and services
  
• leading high-performance global product engineering teams in a fast-paced and dynamic environment
  
• agile methodologies (Scrum/Kanban/SAFE) and project management discipline
  
• applications, operations, and support including development of the capabilities and ongoing maintenance of the solutions, with a background in varied computer platforms and operating systems
  

Education: Bachelor's Degree in Information Technology or related field; or equivalent work experience (Two years' relevant work experience is equivalent to one-year college)

Preferred Qualifications:

• Experience in a healthcare environment, changes and emerging trends in healthcare industry, and understanding of healthcare applications, systems and processes
  
• Management experience in an information data leadership position within a large and complex health system
  

What is needed to be successful in the role:

• Ability to seamlessly navigate and partner with stakeholders and leaders to drive common goals and objectives.
  
• Ability to clearly present to Executive Leadership and participate in setting up strategic direction in technology and team goals
  
• Excellent spoken and written communication as well as receptive listening skills, with the ability to convey complex ideas in a clear, concise fashion to technical and non-technical audiences
  
• Ability to lead multi-functional and international teams, multiple portfolios with complex platforms, products and processes to instill best practices and deliver high quality work
  
• Highly goal oriented. Able to produce high quality results autonomously with little direction, guidance or prior precedent
  
• Experience with cost estimation and preparation of business case for initiatives
  
• Lead team members through performance, coaching and feedback, training and career discussions.
  
• Ability to resolve conflicts and align team members on project and organization goals and objectives
  
• Ability to lead and implement effective change management processes to ensure successful use and adoption of new tools and processes
  
• In depth technical skills in technologies and frameworks like React JS, AWS architecture patterns, Snowflake, OnPrem to Cloud integration, Cloud to Cloud integration, Kafka, Jupyter Notebook, Sagemaker, Tableau, Salesforce and NodeJS
  

In this role, we will ask you to:

• Collaborate with key business partners to identify high-priority areas where superior performance outcomes can be achieved through process redesign that uses appropriate technologies
  
• Contribute to the development of an enterprise digital engineering strategy, governance, operating model, and roadmap. Translate internal business needs and technology directions into application features and capabilities. Ensure alignment with organizational goals & objectives
  
• Lead a portfolio of related program and projects to achieve greater operational efficiency, focused execution, and better outcomes. Track and improve cost effectiveness, service levels, quality, and time to market
  
• Champion organizational change to consumer-driven healthcare, through digital technologies, automation, data and analytics and supporting processes
  
• Apply design-thinking and agile methodology to design, develop, and deploy new technologies or configure existing software/data assets to transform operational and Information Services processes
  
• Lead teams of subject experts, analysts, managers, and developers in the delivery of solutions for their respective domains as well as integration across all domains where appropriate
  
• Handle staffing plans, budget, contracts and vendor relationships for a balanced approach to technology solutions, delivery capacity and skills needed for the efforts
  
• Develop and regularly communicate performance metrics (dashboards, key indicators, etc.) to relevant partners regarding activities within responsibility areas
  
• Ensure current, accurate documentation to support operation and maintenance of the systems and related training
  
• Performs other duties and responsibilities as assigned
  

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

This job has expired.