Director, Procurement - REMOTE
Teleperformance

Overview

DOING BUSINESS WITH PEOPLE, FOR PEOPLE

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Responsibilities

• The Procurement Director of US and Canada is a hands-on member of the global procurement team who delivers value by strategically sourcing goods and services, and also applies and develops uniform and reliable procurement processes.
• Leads procurement function for US and Canada purchases in categories such as media, incentives, training, office supplies, consulting, MRO, vehicles, etc.
• Improves the financial and competitive position of the company; he/she has the ability to lead teams, collaborates with cross-functional teams (local, international and corporate).
• High degree of maturity and ability to lead through difficult situations successfully, strong project management skills and ability to translate vision into action.
• Ability to improve processes via Lean Six Sigma methodologies
• Ensure compliance with Vendor Risk Program as part of the Supplier Management
• Ensure overall Procurement governance aligns with regional and global requirements.

• Partner with Procurement Service Center, where applicable, regarding purchases in categories such as Facilities, Branding, IT Hardware/Software/Peripherals, PPE, Recruitment, Leases, Furniture, etc.
• Ensure full utilization of internal synergies to increase the efficiency and effectiveness of the inbound supply chain process.
• Assist in review of CAPEX projects to ensure costs are in compliance with the Group policy.
• Develop a concise communication strategy to implement group standards and processes.
• Work in alignment with Corporate Social Responsibility (CSR) team for Energy efficiencies initiatives to reduce carbon footprint (clean energy evaluation, smart consumption campaigns, etc.).
• Partner with Legal on contract review process for all vendor contracts to ensure most favorable position and reduce after-sale risk.
• Work aligned with Global Procurement to ensure the rollout of Global categories according to preferred vendors and brands in the region within scope.
• Meet regularly with respective departments to ensure their understanding of existing policies and procedures, to obtain recommendations for enhancements, and to develop, communicate and implement new/revised policies.
• Enhance procurement reports capabilities through the continuous improvement and automation according to Global Procurement definitions.
• Ensure the P2P processes are in accordance with the Global Procurement policy.
• Serve as the primary contact for Procurement related questions, training, policy and procedure interpretation and alignment by all departments.
• Process purchase orders; develop bids and proposals; conduct regular re-bidding for existing vendors to ensure the company has the best price and reconcile any invoice discrepancies.
• Develop, communicate and manage key metrics. Improve reporting on category spend and work closely with the Finance Department.
• Oversee vendor qualification processes to mitigate risk and manage compliance with Group Policy and external requirements (CCPA, CSR, GDPR, etc.).
• Solid analytical and computer skills
• Strong communication skills
• Outstanding team building and leadership skills

Qualifications

• Bachelor's degree in Business, Logistics or related field
• 5-7 years of procurement experience, with at least 3 years of supervisory experience
• Hands on experience with a major business spend software
• Track record of spend optimization, devising and implementing policies across international divisions
• Results-oriented, metrics-driven leader with expertise in purchasing, vendor collaboration development and compliance
• Experience with sourcing and procurement and building a vendor program
• Lean Six Sigma Experience and Certification (preferred)
• Vendor Risk Management and Sustainability experience

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

This job has expired.