Donor Relations Coordinator
Beacon Hill Staffing Group

Our client, a company dedicated to end homelessness through street outreach, emergency services, supportive housing, job training and connections to employment, located in Boston, MA, is seeking a Donor Relations Coordinator to join their team! This role is Monday through Friday 8:30 am to 5:00 pm and can pay up to $25/hour based on experience. This roles involves highly detailed work with data entry, reporting running, and Finance Department reconciliation. An ideal candidate must have strong phone customer service skills when calling donors for follow up on any payment glitches and will be responsible for sending basic gift acknowledgements, and tagging in members of the major gifts team for gifts over a certain size.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO-

Gift Entry and Acknowledgements:

• Obtain and maintain proper backup for all gifts and pledges of $5,000 and above, for gift allocation and donor restrictions

• Produce gift and pledge acknowledgments with accuracy; work directly with Gift Officers for personalization and other special acknowledgments
• In conjunction with Annual Giving team, assist in the administration of the Innkeepers program, including fulfillment and welcome letters, annual acknowledgements, and follow up on declined gifts
• Create and maintain acknowledgement tracking system, to ensure that all gifts are being properly acknowledged within 10 days of receipt; report to Director of Development Systems any acknowledgements that cannot be mailed within 10 days.
• Monthly (or as appropriate) submit to Finance all information pertaining to the "5K report"
• Lead process for gift entry, acknowledgement, and RSVPs for all ticketed fundraising events
• Advanced troubleshooting for donor issues (gift on incorrect record, refunds, unidentified donors) and gift report issues (unable to balance, soft credits, incorrect campaign/fund/appeal); notify Director of Development Systems and Finance of any Adjustments
• Cross-train / provide back up as needed to Donor Relations Coordinator I
• Database Integrity
• Review and suggest changes to data entry procedures in order to minimize data reporting errors; use batch to enter gifts

Other Duties as assigned may include:

• Answer general Development inquiries (phone, email)
• Training and oversight of interns, co-ops, temps
• Event support
• Ensure that donor/prospect electronic and paper files are maintained in an accurate and timely fashion
• Research lost donors for new contact information and updating records with research
• Back up / support other areas as needed or as assigned

Required Education and Experience:

• High school diploma plus five or more years experience working in a non-profit development office
• Experience working with Raiser's Edge
• Strong MS Office Suite skills

KNOWLEDGE/EXPERIENCE:

• Database and data entry experience (Raiser's Edge preferred)
• 5 or more years of administrative experience or equivalent
• Strong computer skills, including advanced features of Microsoft Word and Excel
• Exceptional data entry speed and accuracy
• Highly detail-oriented, with a critical degree of accuracy regarding data entry
• Excellent interpersonal, organizational, and problem-solving skills
• Ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines
• Ability to deal with confidential data
• Comfortable with making decisions and judgments involving the proper entry, allocation and documentation of gifts and accurately match pledge payments to the correct pledges
• Ability to take responsibility, to work well as a team member and to work independently without supervision within the scope of normal duties and responsibilities.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)