ED Command Center Technician - Emergency Department
Wellstar Health Systems

Overview

The ED Command Center Technician - Emergency Department is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. It is expected that all RN Clinical Nurses - are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association.

• Schedule:Full Time
• Shift: Night Shift
• Level: 6+ years of experience
  

Success Profile
Find out what it takes to succeed as a ED Command Center Technician - Emergency Department:

• Collaborative
• Time Efficient
• Organized
• Critical Thinker
• Attention to Detail
• Compassionate

Benefits that Reflect Your Contributions

• Your Pay
  A compensation program designed for fair and equitable pay.
  
• Your Future
  Secure your future with plans that also include an employer match. Plans and guidance for the future.
  
• Your Wellness
  Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!.
  
• Your Joy
  Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust.
  

Job Details

Facility: Cobb Hospital

The Emergency Department (ED) has an opportunity for an Emergency (ED) Command Center Technician

This position is full-time/night (7 pm - 7 am).

Job Summary:

Manages communications from prehospital providers for Kennestone Emergency Department (ED). Effectively coordinates hospital response to the needs of the pre-hospital patient under the direction of the Kennestone ED Patient Flow Coordinators and EMS Coordinator.

Core Responsibilities and Essential Functions:

Communicates with pre-hospital providers (Emergency Medical Services, Fire Departments, Police)
- Document EMS communications on designated communication tool
- Relay order requests from EMS providers to the ED Physician. Advocate for the pre-hospital patient. Coordinate direct communication with physician when indicated or requested.
- Notifies Patient Flow Coordinator when the pre-hospital patient's condition warrants a response from the hospital before they arrive. Activation of teams, clearing of rooms, security response, etc...
- Obtain enough information from incoming EMS units to make treatment, destination decisions.
- Coordinates patient bed assignment with assessment/ patient flow nurse. Blocks beds on the ED tracking board for EMS patients as per Patient Flow Coordinator or designee. 50% Maintains records as required by regulating agencies
- Enters pre-hospital information into the electronic medical record, to include EMS agency, patient age/sex, complaint, vitals, treatment provided, and special circumstances.
- Accepts EMS trip sheets for patients no longer in the ED. Forwards trip sheets to the appropriate patient care area.
- Communicates available resources to EMS providers and governmental agencies. Enter diversion status into Diversion Web Sites as directed by the ED Patient Flow Coordinator / ANM/ Manager/ or Director. Communicate diversion status directly to EMS via phone or automated system.
- Appropriately completes logs as directed. Logs include, but are not limited to the Trauma log book, diversion entries, incoming transfer referrals, hourly trauma diversion, ER to ER physician referrals, and STEMI alerts.
- Consult ED Physician/Patient Flow Coordinator on all potential diversion patients. 20% Maximize communication with the EMS community.
- Monitor local Fire/EMS radio frequencies in order to maintain awareness of what is going on in the community.
- Notify Patient Flow Coordinator about communication from Weather Radio or critical incidents in the community (mass casualty, potential HAZMAT, natural disasters, etc.) 5% Assumes responsibilities for other duties assigned by management
- Forwards concerns or questions about EMS delivery of care to the EMS Coordinator.
- Provides summary reports to the EMS Coordinator including number of EMS calls.
- Maintains paper supplies, work area, radio communication equipment.
- Maintains a clean EMS entrance. Cleans EMS backboards/equipment and maintains appropriate EMS linen levels. 20% Uses mass notification programs to activate team responses for the following:
- Trauma patients
- HAZMAT, Plan Orange
- Diversion status for EMS
- Stroke patients/ stroke intervention patients
- Disaster, Plan Delta 5%

Required Minimum Education:

• High school diploma High School diploma or equivalent.

Required Minimum License(s) and Certification(s):

• EMT-Intermediate 1.00 Required
• Paramedic 1.00 Required
• Basic Life Support 2.00 Required

Required Minimum Experience:

• Minimum 2 years in the pre-hospital arena or emergency department is preferred
• Paramedic Certification and experience is preferred
• Cardiac monitoring experience as a Paramedic is preferred
• Experience as a 911 dispatcher preferred, PBX skill is preferred

Required Minimum Skills:

• Clear speaking voice, command of the English language, excellent phone communication skills, strong background in medical terminology, keyboard skills, ability to multi-task, superior customer service skills
• Successfully complete and remain current with clinical competencies.

Share the opportunity

Mission, Vision & Values
At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients' and team members' expectations, while transforming healthcare delivery.

Our Mission
To enhance the health and well-being of every person we serve.

Our Vision
Deliver worldclass health care to every person, every time.

Our Values

• 
  We serve with compassion
  
  
• 
  We pursue excellence
  
  
• 
  We honor every voice
  
  

This job has expired.