Equipment Support Technician
Henny Penny

Equipment Support Technician

Do you want to work for a company that creates remarkable experiences through people, products and food? If you want to be part of a rewarding, People First culture that values relationships, trust, taking the long view and innovation, then we are the company for you. Henny Penny Corporation is the Dayton Business Journal's 2021 Business of the Year and Community Supporter Business of the Year winner!

As an Equipment Support Specialist, you will have the opportunity to play a critical role in providing the best experience possible to our customers. Part of that, is a goal that no piece of Henny Penny equipment will be down for more than 24 hours, any place in the world. In this role, there will be time spent providing technical support via telephone and written support in our contact center.

What We Offer

• An opportunity to work for a company that is 100% employee owned. As an employee owner, you are eligible to participate in our employee stock ownership plan (ESOP) program following one year of service.
• Annual company performance bonus
• Flexibility to work from home (must be local or willing to relocate)
• Defined career paths to help you get where you want to go
• Professional Development opportunities including unlimited free access to LinkedIn Learning courses and tuition reimbursement
• A competitive benefits package including medical, dental, vision, 401(k) with company match, PTO and paid holidays
• Onsite wellness clinic
• Employee activities including department outings, holiday parties and our annual company-wide Thanksgiving Dinner

What You'll Be Doing

• Communicate with customers to quickly and efficiently troubleshoot technical issues via phone, written or occasionally on site
• Basic computer skills including but not limited to keyboarding and Microsoft Office tools
• Draft technical procedure documents such as bulletins, instructions, knowledge articles, etc.
• Use effective follow-up techniques and maintain professional communications with customers to ensure that issues have been resolved to satisfaction
• Drive continuous improvement throughout our after-sales network
• Teamwork both inner departmental as well as cross-functional
• Willingness and ability to travel (both domestic and international as necessary) up to 10% may be required
• Willingness to support on-call rotation
• Hours for this position are 9AM - 6PM

What We're Looking For

• College degree in any related field preferred or three years of equivalent experience
• Bi-lingual with Spanish would be a plus

About Us

We're known in our industry for making the best commercial food equipment in the world. Every day 100,000,000 people eat in restaurants operating Henny Penny equipment. We're a behind-the-scenes engine in the world's most demanding kitchens. We're confident you've heard of our customers - including long-term partners like McDonald's, Chick-fil-A, KFC, Wendy's. We're 1,000+ employee owners who thrive by living a People First mission. It's a mission to enable all employees to be the best version of themselves by learning, growing, and thriving both personally and professionally. We recently completed the largest expansion in our history with the addition of 150,000 square feet on our Eaton campus. This expansion drives development of the world's most reliable, easy-to-use equipment.

Where We're Located - Eaton, Ohio

View Your Commute

If you meet the above requirements and are interested in this opportunity, please complete the online application and attach your resume at www.hennypenny.com/careers.

Henny Penny is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.

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