Field Service Engineer
Asahi Kasei Bioprocess America, Inc.

Glenview, Illinois

This job has expired.

At Asahi Kasei we believe anyone can buy equipment or build a facility. It is our diverse team members around the globe who will enable us to develop ideas and technologies and capture the exciting opportunities that lie ahead. We look for candidates with a fresh perspective, people with a wide variety of skills who are creative thinkers, enjoy challenges and are driven to excel.

We are currently seeking applications to fill the following job opening at Asahi Kasei Bioprocess where we sell Planova® virus removal filters and develops and manufactures related bioprocess equipment.

Asahi Kasei Bioprocess America, Inc.

Job Description:

Asahi Kasei Bioprocess (AKB) provides pharmaceutical and biopharmaceutical manufacturers with a comprehensive suite of tools to maximize safety and improve yields of biotherapeutics during research, clinical and commercial-scale production. PlanovaTM virus-removal filters anchor a diverse product portfolio defined by quality, consistency, and scalability. Additional areas of expertise include liquid chromatography, inline buffer dilution and oligonucleotide synthesis.

We are a growing team (105+) of professionals excited about what we do and our ability to impact healthcare delivery systems worldwide. We offer a "big company" benefits package and a "small company" culture and work environment. Every employee at Asahi Kasei Bioprocess America can impact our future.

As an Asahi Kasei Bioprocess America employee, you will enjoy:

Competitive compensation with bonuses

Great health benefits

Wellness plan

Paid time-off

Strong company match to 401(k) contributions

Tuition reimbursement program

Company Giving and Volunteering Program

We are currently looking for a Field Service Engineer (FSE) to join our team! The q ualified individual will be responsible for scheduled preventive maintenance and customer support for products covered by warranty and service contracts. The FSE will respond to customer complaints, delivering effective problem diagnosis and implementing corrective actions. Additionally, they will support the products of Asahi Kasei Bioprocess America including chromatography, filtration, testing and dilution skids in addition to chromatography columns. The successful individual will have an in-depth knowledge of controls, instruments, design, construction, operation and automation of process equipment. We are looking for someone excited to join an incredible team and a fast-growing company!

Essential Responsibilities:

  • Communicate with customers, by phone, via e-mail, and in person regarding service visits: planning, scheduling, scope, expected duration, parking, shipment of parts or tools, and expected resources the customer may need to supply.

  • Perform mechanical, electrical, and software routine maintenance and repairs on a customer's site with no direct supervision on schedule, safely, and while positively representing AKB.

  • Observe, diagnose and repair a broad range of mechanical, electrical or controls-related issues.

  • Independently diagnose problems, research solutions and leverage a wide array of resources such as product/instrument user manuals, testing with service utilities, contacting a component manufacturer directly, personal professional networks & experience, etc.

  • Perform equipment Site Acceptance Testing, start-up, and training of new products and perform end-user re-training as necessary.

  • Maintain service support database including service history files for customers and AKBA.

  • Serve as first point of contact for an emergency product failure in the field - calm the customer, clarify the problem, collect relevant historical perspective, identify root causes and propose solutions. Take corrective action required to minimize customer downtime.

  • In cases when remote support is unable to resolve an issue, be available to travel on short notice to a customer's site to remedy the problem.

  • Serve as first point of contact for customer complaints and problem resolution: Document customer's concern, endeavor to remotely diagnose issue based on experience, technical knowledge and customer feedback; Develop and communicate corrective action plans. Deliver on all commitments.


  • Technical or trade school degree required. University degree in biological sciences preferred.

  • 3+ years' experience working with process equipment, especially in pharmaceutical or biopharmaceutical industries.

  • Familiarity with pumps, valves, instrumentation (flow meters, pressure transmitters, conductivity sensors, pH measurement, UV optical absorbance spectroscopy), fittings, and analytical measurement tools.

  • General understanding of QA concerns in a cGMP environment and ability to follow internal and customer QA procedures and test protocols.

  • Must be energetic, detail-oriented, and self-motivated.

  • Must possess strong interpersonal skills, comfort communicating with potentially angry customers, and patience with being watched while working.

  • Exceptional troubleshooting skills for mechanical, instrumentation, PLC.

Physical Requirements:

  • Estimated 40% travel both domestic and international (valid passport required).

  • Capability to lift 50 lbs.

  • Exceptional mechanical and electrical troubleshooting skills.

We believe a diverse workforce is crucial to our growth as a global supplier of advanced materials. Asahi Kasei is an equal opportunity employer.

This job has expired.
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