Field Service Representative
Oldcastle

Job ID: 496293

American Rock Products., a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services. We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.

Position Overview

Whether you're looking for an opportunity to break into the construction industry, or looking for the next step in your career, our team can provide you with a fun and challenging opportunity to grow with an industry leader. In this role you'll assist in job site coordination to ensure safe and successful delivery of our products, and maintain high quality communications between existing customer base, future customers, Dispatch, Sales, and Quality Control. Each day will provide you with a different adventure, and you'll play an integral part as we stand together to reinvent the way our world is built.

If you have strong leadership skills, the ability to collaborate and communicate effectively with internal and external customers alike, and perpetuate the highest level of customer centricity, this is the career for you. The FSR must also be able to manage challenging and/or sensitive customer situations, respond promptly to customer needs, and contribute to building a positive team spirit. We are on a journey to develop sustainable solutions that build, connect, and improve our world. Come on this journey with us and apply today!

Wage Scale: $23.00 - $32.60/hr DOE w/ potential for overtime.

Note: Wage scale for position is the full wage scale an individual can make based on performance, exoerience and seniority throughout their time at the company.

Company Benefits:

• Medical/Dental/Vision/Prescription
• Generous Paid Time Off
• 401k with Roth option & 5% Company Match
• Company Vehicle Provided for Work Travel
• Profit Sharing
• 9 Paid Holidays (8 Static and 1 Floating)
• Tuition Reimbursement Program
• Employee Assistance Program
• Company Paid Life Insurance
• Short- & Long-Term Disability
• High Potential for Overtime
• Opportunities for Internal Mobility
• Professional Development Opportunities
• Earn More with our Employee Referral Program
• Company Discounts on products, goods, services, electronics, automotive, travel & more!
• Opportunities for Community Engagement

Key Responsibilites (Essential Duties and Functions):

• Maintain a high level of customer service and conflict management in all levels of communication with dispatch, truck drivers, customers, and members of our team.
• Regularly visit jobsites to assist field personnel and assure that safe practices are always being adhered to.
  • Ensure all lines of business have the tools necessary to safely perform tasks.
  • Ensure risk assessment and/or jobsite evaluation is performed.
  • Assist when needed to direct trucks in/out of jobsites to ensure the safe and efficient delivery of products.
• Support operational personnel and sales while taking initiative to build strong, long-term relationships.
• Assist sales in analyzing new and existing accounts and prioritizing efforts on those accounts with the long-term standards.
• Support Safety and Environmental with site audits & assist personnel with any corrective actions needed.
• Support Safety and Manager(s) in the Zero Harm onboarding process.
• Take action to avoid potential hazards or obstructions.
• Participate in and promote an inclusive work environment.
• Other tasks and duties as assigned to meet business needs.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum Qualifications:

• Demonstrates excellent customer service with special attention to conflict resolution and maintaining relationships.

• Safety-minded professional who demonstrates good performance, and attendance.
• Demonstrates the willingness to learn and work a variety of job tasks.

• Must have the ability to multi-task and prioritize workloads in a fast-paced environment.
• Proficient with Windows based software, PC, & Microsoft Office Suite.
• Strong phone and typing skills.
• Basic mathematical skills including addition/subtraction/multiplication.
• Must pass pre-employment physical screening and controlled substance testing.
• Must possess and maintain a current, valid Driver's License

Preferred Qualifications:

• Basic knowledge of concrete specifications and industry best practices.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is frequently required to sit, climb, and use hands to signal and handle equipment. The employee is occasionally required to stand, walk, crawl, kneel, bend, and reach with hands and arms above their shoulders. The employee must occasionally lift and/or move anywhere up to 50-75 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; and extreme cold and/or heat. The noise level in the work environment is usually moderate.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

American Rock Products, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Date: Apr 25, 2024

Nearest Major Market: Seattle
Job Segment: Outside Sales, Testing, Construction, Field Service, Maintenance, Sales, Technology, Manufacturing, Engineering

This job has expired.