Fraud Operations Lead - Monitoring
DraftKings

Las Vegas, Nevada


What you'll do as a Fraud Monitoring Lead:

  • Manage a team of associates reviewing alerts and reports to identify suspicious activity.
  • Analyzes fraud trends and makes recommendations for fraud prevention processes.
  • Uses a variety of tools, systems and reports to detect fraud trends.
  • Reviews player accounts and transactions for potential fraud.
  • Work closely with Fraud Support and Customer Experience to obtain requested player documents and resolve player restrictions.
  • Identify new methods for fraud detection and prevention, working with product and engineering teams to implement recommendations.
  • Develops associates and assists in the creation of reference and training material.
  • Works closely with the Fraud Manager on new objectives and improvements to the fraud review process.
  • Manages a team of reports and is responsible for scheduling, regular check-ins, and mid-year/year-end reviews.
  • Communicates frequently with the Fraud Manager to discuss progress and development of employees.
  • Assist management and internal teams with ad hoc requests and additional fraud reviews as needed.
  • Ensure compliance with anti-money laundering, including KYC requirements and gaming regulations.
What you'll bring:
  • 3+ years of relevant experience in a Fraud and/or Risk Operations role.
  • 1+ year in management/leadership of a team.
  • A Bachelor's Degree in a related field will be considered as an asset
  • Experience in SQL is preferred, but not required.•
  • Competence with Zendesk & Microsoft Office product suite.
  • Intermediate Excel skills are preferred but not required
  • Enthusiasm for training and developing employees
  • Ability to look at multiple data points to make good business decisions regarding a customer's status
  • Ability to analyze and use data to make informed recommendations on procedure, policy, and other aspects of the business
  • Self-motivated with a desire to thoroughly investigate potentially fraudulent customer behavior
  • Ability to work potential days, nights, and weekends.
  • Ability to become licensed in multiple jurisdictions


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