Functional Trade Analyst
GDH

An analyst is expected to participate in various activities throughout the systems development lifecycle. The primary role of the analyst will be to closely align with business stakeholders to elicit, analyze and document customer needs into well-organized business requirements that technical individuals can comprehend.

Further responsibilities will include developing and maintaining professional and technical knowledge of the area(s) assigned, including a consistent focus on emerging and predominant technologies that enable the assigned area.

• Drive identification of requirements across business units and identify systems processes through evaluation of business objectives, drivers, and success metrics.
• Drive business requirement discussions resulting in documentation and resource skillset / task estimation.
• Document necessary business cases to frame opportunities, benefits, and risks to decide on a course of action.
• Document business requirements and detailed functional specifications from multi-department stakeholders for review and delivery to the development team using traditional waterfall model as well as develop epics, user stories, and their acceptance criteria for agile delivery.
• Cultivate strong business relationships by demonstrating an understanding of related processes, requirements, systems, and terminology.
• Ability to work in matrixed / cross-functional organization which also includes external vendor partners.
• Participate in project delivery and process optimization to support the execution of projects using various project methodologies including performing configuration within a variety of software packages.
• Develop test plans for given releases as well as execute system and integration test cases.
• Maintain awareness of best practices including processes and technology and identify opportunities for improvement of existing functionality.
• Analyze and interpret information technology proposals and evaluate and develop alternative implementation plans.
• Ability to take a topic of higher complexity and break it into topics that are digestible by technical and non-technical stakeholders.
• Handle multiple engagements simultaneously without compromising accountability or reducing level of engagement.
• Use existing or research new tools that improve the delivery of solutions to customers.
• Provide guidance feedback to more junior analysts within the team to elevate their level of capabilities.
• Recommend and work within the established service level agreements to ensure key performance indicators are me.
• Document and maintain support procedures and information as needed to maintain a positive support level.