Head of Fiduciary Operations
MMC

Marsh is hiring for a Head of Fiduciary Operations for our North American Region.
What you can expect:

• Delivering the target operating model for Fiduciary operations including People, Process and Location design
• Performance management of full time employees including facilitation of annual performance review, bonus and goal/objective setting
• Work with Business leaders to drive improvements to Process resulting in improved KPI's with a focus on client service
• Accountability for management of core Fiduciary KPIs - Time to Invoice (TTI) and Days Receivables Outstanding (DRO)
• Understand and manage DRO levers to deliver a sustained improvement in regions DRO
• Responsibility and oversight of Credit Control and Invoicing activities within region
• Collaborate with partners in Controllership and Finance to ensure all necessary Financial & Regulatory controls are adhered to
• Work with colleagues across Global Fiduciary Operations to transform the function driving best practice, focused on both Client & Business outcomes
• Analyze and deliver focused management information to Global stakeholders when required
• Oversee consolidation/enhancements to existing technology and explore new solutions

What's in it for you?

• Applying your unique solutions to the evolving needs of both internal and external clients
• Opportunity to engage with other areas of Marsh to understand the full scope of the business process
• Competitive pay, generous benefits, employer matching and contribution to 401k.
• Generous paid time off, sick time, paid holidays, and one volunteer day per year.

What you need to have:

• Good understanding of operational excellence with the ability to coach colleagues to implement strategies and manage change
• Experience of leading a large scale Fiduciary or Customer Accounts operation, with a good understanding of the work
• Experience of leading and driving transformation / change at scale and pace - for the next 2 years there will be a strong Transformation focus to this role
• Experience of leading virtual teams, across onshore & offshore locations
• Experience working in a Regulated environment

• Ability to build and manage strong relationships with internal stakeholders throughout all levels and functions of the organization
• Strong leader with effective communication and influencing skills
• Strong analytical skills
• Quantitative, fact-based approach to decision making
• Demonstrated financial acumen and commercial mindset
• Excellent verbal and written communication skills

What makes you stand out:

• Team player, evidence of working collaboratively
• Evidence of being somebody who can innovate and drive ongoing improvements to the operation
• Good working knowledge and/or an accounting qualification would be an asset

Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading

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