Help Desk Technician
Bank Street College of Education

New York, New York
$25.00 per hour


Help Desk Technician (Part-time)

The Part-Time Help Desk Technician responds to the College's Help Desk activities and performs a variety of complex tasks, including level 1 and level 2 Help Desk Support. The Help Desk Technicians are responsible to cover the Help Desk from 8AM - 8PM with staggering schedules; they are also critical in covering classroom support for both the School for Children and Graduate School classrooms. Reporting to the Director of Infrastructure and Service Delivery, the PT Help Desk Technician must function within the service-oriented culture of IT and, in particular, the Help Desk.

Scheduled Hours: Monday-Friday 7:30 AM - 11:30 AM (minimum 20 hours/week)


  • Respond to Help Desk phone/tickets from problem-diagnosis through resolution and customer follow-up
  • Install/Support classroom technologies, Projectors, Eno and Smartboard, and other AV equipment
  • Support of Auditorium events, providing microphone and projector support during assembly and special events
  • Serve as support technician for Zoom sessions and Events
  • Maintain and repair computer/AV hardware and software, inventory and Asset tracking
  • Image, update and maintain PC/MAC computers
  • Support and maintain telecommunications infrastructure
  • Other projects and duties as requested by the ICT Manager

  • Education and/or Experience:

    Bachelor degree in computer science, or a minimum of 2 or more years of related experience, or actively working towards a degree or certification in computer science or related technology field.

    • Keen attention to detail with the ability to identify issues and inconsistencies across tasks and assignments
    • Strong problem-solving skills with the ability to perform independently
    • Highly self-motivated, directed and flexible
    • Eager and willing to learn new technologies
    • Excellent interpersonal skills and the ability to communicate effectively with diverse audiences
    • Proficiency in Google Suite platform
    • Strong customer service skills
    Start Date: Immediately

    Salary: $25/hour


    Bank Street is a leader in education, a pioneer in improving the quality of classroom practice, and a national advocate for children and their families.

    Since its beginnings in 1916, Bank Street has been at the forefront of understanding how children learn and grow. From early childhood centers and schools to hospitals and museums, Bank Street has built a national reputation on the simple fact that our graduates know how to do the work that is right for children.

    At Bank Street's Graduate School of Education, students are trained in a model that combines the study of human development, learning theory, and sustained clinical placement to promote significant development as a teacher prior to graduation. Our children's programs-Bank Street School for Children, Family Center, Bank Street Head Start, and Liberty LEADS-foster children's development in the broadest sense by providing diverse opportunities for social, emotional, cognitive, and physical growth. The Bank Street Education Center disrupts inequity through system-level change to help design better educational experiences for both children and adults. The College further supports and influences positive outcomes for children every day through professional development programs, research projects, and other key efforts engaging educators, intermediary organizations, and government officials at the district, state, and federal levels.

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