Help Desk Technician
BC Forward

Detroit, Michigan

This job has expired.

Help Desk Technician
BCforward is currently seeking highly motivated Help Desk Technician

Title: Help Desk Technician
Location: Detroit, MIDuration: 3+ Months Contract Job Description:
Essential Job Functions:

  • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Ability to walk and stand for several hours.
  • Will train the right candidate on automotive software and processes.

Basic Qualifications:

  • High school diploma or G.E.D.
  • 1-2 years of service desk or field support experience
  • Experience working with the company's hardware, software and equipment products

Other Qualifications:

  • Good interpersonal skills to work with customers and other unit personnel
  • Good analytical and problem solving skills
  • Good communication skills
  • Good time management and organizational skills
  • Ability to resolve hardware and equipment problems
  • Willingness to travel to other sites within 20 miles

Work Environment:

  • Office/Automotive Plant environment
  • May require weekend and holiday work
  • May require shift work including afternoon and midnight shifts?

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 199334 when responding to this ad.

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