Help Desk Technician
The Judge Group Inc.

King of Prussia, Pennsylvania


Location: King of Prussia, PA
Description: RESPONSIBILITIES:
Desktop management Document solutions as well as known issues and maintain knowledge base Install, modify, and repair computer hardware and software

Configure hardware and software as needed for new employees

Provide support to other IT team members as required for various infrastructure and IT related projects

Account management through Active Directory and Azure Active

Directory Support of Microsoft Office 365 Administration of Microsoft Proofpoint email security

Administration of Crowdstrike endpoint cyber security

QUALIFICATIONS:

Minimum of 2+ years of progressive experience in data center operations and infrastructure support Bachelor's degree in computer science, information systems or related field or equivalent experience preferred

Technical knowledge and experience with computing platforms, managing servers, high availability, backup/recovery, operating systems, anti-malware, patching, e-mail, and associated security as well as storage platforms - storage arrays, controllers, fiber switches, and data replication

Experience with Dell servers, VMware Virtualization, Cisco Meraki Security Appliances and Switches, EMS Storage Systems, Windows Server and Linux Operating Systems, Active Directory, Group Policy Objects, DNS, Office 365 and Microsoft Azure, Microsoft SQL and MariaDB Security, Mobile Device Management, IDS, SIEM, and Anti-virus solutions WSUS, Crowd Strike, Avaya IP Office, security certificates, domain registries and system monitoring tools preferred

Deep understanding of current and emerging I&O technologies and methods (e.g. cloud technologies) and experience employing these technologies

Proven experience or demonstrated capability in leading IT transformational initiatives in complex and dynamic environments Success in leveraging traditional best practices such as ITSM, Dev Ops, Lean and other methods used to optimize agility Self-starter, motivated and takes initiative; strong interpersonal and problem-solving skills; able to work collaboratively with all levels of staff to resolve problems and external partners to maximize performance, creativity, problem solving and results Company Values & Benefits employees are expected to:

Be Respectful: Value all we come in contact with

Be Remarkable: Create a positive moment with every interaction

Be Safe: Keep ourselves and those around us safe

Be Honest: Be guided by truthfulness in all we do


Contact: dsantos@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


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