Helpdesk Support
BC Forward

Helpdesk Support
BCforward is seeking a highly motivated and experienced Helpdesk Support at Toledo, OH 43608

Job Description

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment.
• Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance.
• Assists in investigating and resolving complex installations and maintenance matters of significance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Ability to walk and stand for several hours.
• Will train the right candidate on automotive software and processes.

Basic Qualifications

• High school diploma or G.E.D.
• 1-2 years of service desk or field support experience
• Experience working with the company's hardware, software and equipment products

Other Qualifications

• Good interpersonal skills to work with customers and other unit personnel
• Good analytical and problem solving skills
• Good communication skills
• Good time management and organizational skills
• Ability to resolve hardware and equipment problems
• Willingness to travel to other sites within 20 miles

Work Environment

• Office/Automotive Plant environment
• May require weekend and holiday work
• May require shift work including afternoon and midnight shifts

Location: Toledo, OH 43608
Expected Duration: 3 Months contract with strong possibility of extension
Wage: Hourly, W2

Who to Contact: Nick Johnson.

About BCforward
BCforward is currently the largest consulting and minority owned services and staffing firm in Indiana. Headquartered in Indianapolis, BCforward has resources in 47 states and Puerto Rico as well as a global presence in India and Canada. The company provides consulting, outsourcing and staff augmentation services in systems administration, project management, software development, and strategic IT planning. BCforward assures clients on-time delivery of on-budget solutions to their IT-centric outsourcing, staff augmentation and systems solutions needs. Formerly Bucher + Christian Consulting, the company was founded by Justin Christian in 1998. For more information, visit www.bcforward.com.

Interested candidates please send resume in Word format Please reference job code 199333 when responding to this ad.

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