Highway Traffic Operations Center Operator
State of Nebraska

Description
Do you want to make a difference in lives of Nebraskans? Do you have a passion for helping people and keeping them safe? At the Nebraska Department of Transportation (NDOT), you will have the opportunity to do just that.

Apply today using our new quick apply process! Just attach your resume when prompted. No resume? Use the text box provided to tell us about your experience and qualifications.

Hours:

Shift work to include days, evenings and nights, along with weekends and holidays as needed for 24-hour coverage and On-Call
Examples of Work
• Monitor current traffic conditions via roadway sensors, cameras and other field devices fed into the Operations Center; relay information to appropriate response agencies based on assessment of situations.
• Answer incoming calls/inquiries from those seeking functional support or information
• Collect, consolidate, and resolve discrepancies/conflicts between real-time incident and event details captured through phone calls, camera images, radio messages, etc.
• Enter event and incident information into computer log/databases and generate response plans; reviews and implements appropriate responses in accordance with agency policies and procedures.
• Transmit information to the general public via communication systems such as variable message signs, Condition Acquisition and Reporting System (CARS), Advanced Traveler Information System (ATIS) and 511 phone system.
• Conduct equipment operational status checks, monitor equipment for potential problems; and adjust equipment for effective operation.
• Inform other response centers and staff of incidents and events and coordinate as needed with the Nebraska State Patrol communications centers and local government agencies.
• Compile and write construction and maintenance event information, schedules, and locations for subsequent dissemination.
• Assist with 24 hour on call duties to include afterhours activation of the State Operations Center (SOC); serve on the rotation for the 24 hours Operations Emergency on call phone.

Qualifications / Requirements
REQUIREMENTS: Experience in communications/customer service work involving the operation of communications devices such as multi-phone systems, teletype machines, or computer communication software.

PREFERRED: Experience with traffic incident management. Experience with the Condition Acquisition Reporting System and ATMS software(s). Working knowledge of the State of Nebraska Roadways.

OTHER: Must be able to be reached to report to work outside scheduled work hours for highway emergencies within a specified time frame. Regular and reliable attendance.
Knowledge, Skills and Abilities
• Experience with Microsoft Office and social media communication skills.
• Excellent written and verbal communication skills.
• Ability to monitor several CCTV's simultaneously.
• Ability to disseminate information regarding incidents.
• Ability to coordinate with emergency response units.
• Ability to read and understand maps.
• Ability to learn and maintain working knowledge of all system applications.
• Ability to work flexible work hours, rotating shifts, and on-call support to meet the demands of the SOC. Ability to use good common sense under adverse and stressful situations.

NDOT encourages applicants of all ages and experience.