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JOB SUMMARY
The Quality Manager is responsible for planning, organizing, leading, coordinating, and supporting compliance and incident activities including training, incident investigations, and VOACC/DDS/DOH/DHCF safety protocols and regulations. The Quality Manager ensures that all aspects of programming and Incident Management are sufficiently and effectively aligned with Local and Federal guidelines and applicable Court Monitor standards. She/he will collaborate with Directors in the division to coordinate orientation, serve as a technical resource to VOACC staff in interpreting government training rules and regulations, and act as a point of contact for training and Incident-related topics. This position performs professional-level work in overseeing all activities related to incident management, ensuring all service recipients are in the least restrictive, integrated, dignified, and respectful environments and communities; serves as the primary contact for Incident Management for the assigned program. This position must maintain a working knowledge of all applicable federal, state, and Volunteers of America Chesapeake requirements, with respect to all government-funded programs. This position is the sole source of generating training reports related to the Department. The Quality Manager interacts with various VOACC personnel and personnel from external agencies such as the Developmental Disabilities Administration (DDA), Department of Health (DOH), Evans Court Monitors, Quality Trust, and other entities.
PRINCIPLE ACTIVITIES:
Training
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