Intern-Operational Excellence
Northeast Georgia Health System, Inc.

Work Shift/Schedule:
8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Internship - Level 1 and 2 position provides support to Quest Coaches in the Operational Excellence Department at NGHS. Support opportunities include process improvement and strategic improvement initiatives, project management and coordination of tasks; also opportunities for learning and development in lean methodologies and leadership, change management and coaching skills. Depending on the internship level, the candidate will be involved in a variety of improvement work throughout the organization. This could include tasks ranging from administrative support to co-facilitation of groups in process improvement sessions. This is typically a full-time position (40 hours/week) for an 8 - 12 week period, but hours and internship length can vary in order to meet the needs of the organization or a qualified candidate. Under the direction of Operational Excellence Quest Coaches, the Internship - Level 1 or 2 position will grow a candidate's skillsets in the areas of lean methodologies, operations management, business administration and healthcare leadership.

Minimum Job Qualifications

• Licensure or other certifications:
  
• Educational Requirements: Level I = Undergraduate student pursuing a degree in Engineering, Operations Management, Business, Finance or Healthcare Administration OR, work experience applying lean principles in Engineering or Operations (clinical or non-clinical). Level II = Graduate student pursuing a master's degree OR, Bachelor's degree plus work experience applying lean principles in Engineering or Operations (clinical or non-clinical).
  
• Minimum Experience: Previous exposure to Lean/Six Sigma and/or process improvement methodologies.
  
• Other:
  

Preferred Job Qualifications

• Preferred Licensure or other certifications:
  
• Preferred Educational Requirements:
  
• Preferred Experience:
  
• Other:
  

NGHS Core Competencies

• Being Vulnerable: Admits mistakes and shortcomings; Shares thoughts and feelings openly; Is transparent without hidden agendas; Seen as authentic and genuine; Open and non-defensive to feedback
  
• Communicating Effectively: Shares information fully and offers knowledge and experience; Conveys ideas in a manner that engages others; Takes unpopular positions if necessary; Engages in unfiltered dialogue; Relates to others in a respectful manner, regardless of level, personality and background
  
• Being Accountable: Demonstrates tenacity and perseverance; Takes initiative; Engages resources to overcome obstacles; Has the courage to do the right thing even when difficult; Acts with integrity in accordance with our Core Values
  
• Displaying Empathy: Shares in the joys and pains of others; Is available and offers to help others; Shows concern for the challenges of others; Has a positive and kind demeanor; Takes a non-judgmental approach with others
  
• Holding Others Accountable: Provides current actionable feedback, both corrective and reinforcing; Doesn't allow problems to fester; Takes action when necessary, even if unpleasant; Uses every opportunity to give reinforcing feedback to others; Helps others see their blind spots
  
• Listening: Practices attentive and active listening; Listens for the unsaid; Asks questions to confirm understanding; Hears people out without interrupting; Is open to viewpoints of others
  
• Managing Disagreement: Acknowledges differing viewpoints and sees it as an opportunity to learn; Doesn't run away from conflict; Strives for win/win solutions; Hammers out tough agreements; Finds common ground and solves problems for the good of all
  
• Promoting Teamwork: Values the contributions of all; Connects others' roles to organizational and team success; Encourages and supports; Cuts across boundaries to get things done; Puts own needs aside for good of the team and the organization
  
• Striving for Continuous Improvement: Experiments regularly with new ideas and approaches; Willing to fail; Learns from mistakes; Always seeks to be better tomorrow than today; Adapts to change
  

Organization Expectations

• Quest: Demonstrates/utilizes Quest tools in department.
  
• Talent Development: Coaches and develops staff.
  
• Safety: Promotes patient, visitor and staff safety and effectively manages hazards that lead to injury or harm.
  
• Productivity: Meets productivity expectations.
  
• Regulatory Compliance: Ensures department's compliance with all regulatory, DNV, mandatory education, and similar requirements.
  

Key Performance Indicators (KPI)

Identifies unit/department level goals that align with the organization's Key Performance Indicators.

HIPAA (Health Information Portability and Accountability Act)

If, in the normal course of my duties and responsibilities, I am required to access protected health information (PHI) and electronic protected health information (EPHI) for the purposes of treatment, payment and operations within Northeast Georgia Health System, I will limit such access to only the minimum necessary amount of PHI and EPHI necessary to perform the functions of my job. If access is not required in the normal course of my duties and responsibilities, I will not access PHI or EPHI.

Job Specific and Unique Knowledge, Skills and Abilities

• High level of professionalism and creativity
  
• Positive attitude towards change and ability to learn new things quickly
  
• Strong analytical background with a comfort working with financial, operational and quality data
  
• Proficient in Excel and PowerPoint
  
• Exposure to project management, lean/six sigma, and process improvement tools
  
• Ability to maintain confidentiality
  
  

Essential Tasks and Responsibilities Level I : Task and Project Work > 70%

• Manage and organize groups of tasks as assigned by Quest Coaches according to specified time lines.
  
• Develop and maintain a working relationship with staff within Department of Operational Excellence.
  
• Manipulate data in Excel and create PowerPoint reports for operational improvement activities and corporate projects.
  
• Participate as a member of operational excellence team in team-building, provision of feedback, and general activities.
  

Essential Tasks and Responsibilities Level II: Task and Project Work > 90%

• Manage assigned projects and tasks according to specified time lines
  
• Develop and maintain a working relationship with staff within Department of Operational Excellence and NGHS staff interfacing with assigned projects
  
• Manipulate data in Excel and create Visual Management and PowerPoint reports for operational improvement activities and corporate projects
  
• Participate as a member of operational excellence team in team-building, provision of feedback, and general activities
  
• Present results of project work to Quest Coaches and upper-level within NGHS
  
• Facilitate team meetings to organize project plans and deliverables
  

Physical Demands

• Weight Lifted: Up to 30 lbs, Occasionally 0-30% of time
  
• Weight Carried: Up to 30 lbs, Occasionally 0-30% of time
  
• Vision: Heavy, Constantly 66-100% of time
  
• Kneeling/Stooping/Bending: Occasionally 0-30%
  
• Standing/Walking: Occasionally 0-30%
  
• Pushing/Pulling: Occasionally 0-30%
  
• Intensity of Work: Occasionally 0-30%
  
• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding
  

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

This job has expired.