IT Infrastructure Specialist
Alliant Energy

Bring YOUR energy to Alliant Energy!

At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.

Alliant Energy has a fast paced and meaningful position on our IT Infrastructure team. This position may be filled in Madison, WI or Cedar Rapids, IA. Our employees rely heavily on technology in their day-to-day work. As an IT Infrastructure Specialist, your goal will be to deliver solutions and advise employees on the use of their systems.

In this role you will assist with the creation and support of Windows server resources for other IT teams, supporting company-wide products such as Microsoft Office365, and collaborating with other team members to provide world class service to our IT customers.

This is a multi-functional role that will partner closely with the Workstation team, Help Desk, other IT teams and the internal customers we support. This position will work heavily with LANDesk, Microsoft Office, ServiceNow and other technologies in the Windows environment.

Job Responsibilities:

• Implements, supports, and maintains various phases of client computing operations of low to moderate complexity, including documentation, configuration, installation, testing, distribution, training, performance monitoring, and maintenance.
  
• Works closely with end users to provide reliable client computing services, technical guidance, and informal training.
  
• Builds and maintains documentation related to hardware/software in client computing environment as well as training materials for end users.
  
• Evaluates requests for new and changes to existing computer workstation hardware against business needs and makes appropriate recommendations.
  
• Monitors, coordinates, and completes move, add, change requests for desktop computing technologies.
  
• Resolves technical issues through Help Desk (daily and 24/7) for PC hardware, application support, connectivity, and related issues.
  
• Participates in a 24/7 on-call rotation.
  
• Identifies, plans, and implements system process improvements and efficiencies.
  
• Plans and implements hardware upgrades and anticipates problems resulting from changes and prepares contingency plans.
  
• Monitors and maintains hardware inventory.
  
• Voices customer requirements into tasks and user stories using Agile tools.
  
• Communicates with peers such that user tasks and user stories are clearly understood by all team members.
  
• Engages in other duties as needed that support Alliant Energy's Values and helps deliver on our Purpose to serve customers and build stronger communities.
  

Required Qualifications

• 2 + years of experience in progressively responsible PC support in a networked environment.
  
• Administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution.
  
• Ability to participate in on-call rotations.
  

Preferred Qualifications

• Associates Degree -Emphasis in information technology or related area.
  

Key Skills

• Cloud Architectures
  
• Configuration Management
  
• Data Storage
  
• Windows Server Administration
  
• DevOps
  
• Disaster Recovery
  
• Infrastructure as Code (IaC)
  
• Systems Performance Monitoring
  

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Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law.

All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check.

Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Alliant Energy and subsidiaries is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com.

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