IT Support Engineer III
Akorn 2

Decatur, Illinois

This job has expired.


SUMMARY:
Level 1 2 and 3 Helpdesk duties
Server and Network Operations
Small level Project Management

ESSENTIAL FUNCTIONS:
Includes the following. Other duties may be assigned.

  • Small level project management
  • Liaison between local business contacts, vendors, Corporate and other IT groups
  • Be the lead Local IT contact for the Business and work with the local IT team to ensure business and enterprise IT needs are being met.
  • Create images for Laptops, Desktops and VMs
  • Support Optel Serialization equipment in Manufacturing environment
  • Peripheral devices, including printers, copiers and scanners
  • Install telephones (Mitel)
  • Support the Microsoft office suite
  • Support Active Directory
  • Install and support appropriate security procedures to safeguard systems from physical harm and viruses, unauthorized users, and damage to data
  • Perform regular tests to ensure integrity of systems
  • Ensure, virus protection, patches are up-to-date
  • WSUS and GPO support
  • Responsible for tracking problems and resolution
  • Use Dell KACE helpdesk for ticket tracking and management of PC’s
  • Develops user guides procedures, schedules and compliance related documentation
  • System backups, check log files, change tapes
  • Maintain equipment inventory
  • Review system logs and records daily
  • Provide recommendations and input on software/hardware selection
  • Additional duties as assigned by Manager


Qualifications
  • Knowledge of Telecommunications equipment and communication lines (MPLS and VPN)
  • Knowledge of Network hardware and software (Dell, Cisco)
  • Knowledge of Telephony equipment VOIP on Mitel
  • Solid understanding of Ethernet/LAN/WAN/IP networking software and hardware
  • Strong PC diagnostic and troubleshooting skills required
  • Excellent knowledge of MS Office Word/Excel/Outlook desktop programs
  • Ability to work with both technical and non-technical personnel to solve network problems
  • Must be able to be on call and work long hours if necessary, in case of serious system/network malfunction
  • Demonstrated analytical, written and oral communication skills in the English language
  • Detail oriented
  • Comfortable with multi-tasking
  • Excellent follow through
EDUCATION AND EXPERIENCE:
  • A Minimum of Bachelors Degree or Equivalent experience/education relative to the position
  • Must have a minimum of ten years experience in system/network/security administration desired
  • Strong Windows Server experience required
  • VMWare experience a plus
  • MS Powershell experience a plus


Company Overview
Who we are?

Aside from being a pharmaceutical industry leader with deep roots in the eye care community, Akorn has proven through the years, to be a company of clear vision. A vision of what it takes to continually develop and evolve in order sustain our mission, which is to improve patients’ lives through the quality, availability and affordability of our products. Along with developing and manufacturing branded and generic ophthalmics, Akorn manufactures injectable, oral liquid, optic, topical, inhalant, and animal health products. To learn more please visit our website at www.Akorn.com .

Why choose us?

Akorn employees are modern day superheroes! That might sound like an exaggeration; however, when you think of it, superheroes help those in need. That is exactly what we do here at Akorn. If you choose to work with us, you are not choosing to work an ordinary job. You are choosing to make an impact in this world. You are choosing to have a career with purpose. If you are seeking a rewarding opportunity where you can make a difference for others, then put on your cape and join the team!!

What do we offer?
  • Competitive pay
  • Growth and development opportunities
  • Tuition Reimbursement
  • 3 weeks PTO + Personal Days
  • 9 company holidays
  • 401K match
  • Medical, Dental and Vision Benefit Options
  • 100% Paid Maternity Leave
  • Fast paced, family-oriented work environment
  • Wellness Program
  • Inclusive and diverse culture
  • Adoption Assistance
  • Flexible Spending Accounts


EEO Statement
Akorn, Inc. is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.


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