Laboratory Asset Manager
Thermo Fisher Scientific

Job Description

When you're part of the team at Thermo Fisher Scientific, you'll do important work! Like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

This is your opportunity to work as a Laboratory Asset Manager within Instrument and Enterprise Services (IES) division of Thermo Fisher Scientific. You will use your service management and relationship building experience to become a key member of the Unity Lab Services (ULS) team. In this role you will serve as the primary on-site Asset Management Resource for a key customer account, providing day to day management, support, and technical mentorship to meet the ULS and Customer objectives.

The successful candidate achieves a high level of customer satisfaction, account growth & profitability through their own actions and by demonstrating the resources of Unity Lab Services. Also, the ideal candidate will be a skilled communicator and successfully develop and maintain positive working relationship with vendors.

Responsibilities:

• Conduct site operations in accordance with terms and conditions of program contract and Statement of Work
• Support overall account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, and account retention.
• Develop and maintain positive and professional working relationships with clients, service vendors and Thermo Fisher staff.
• Responsible for customer satisfaction and loyalty, demonstrating Customer Allegiance Score (CAS) survey results.
• Meet and escort engineers into the laboratory, ensuring a smooth transition into their work environment.
• Collaborate with relevant partners to ensure the CMMS system is updated with real-time asset information.
• Verify and update the CMMS (Computerized Maintenance Management System) with the most up-to-date information regarding onsite assets, entitlements and service activity.
• Support the development of quarterly business reviews and participate in meetings as required.
• Assist in data collection and analysis of customer metrics to include but not limited to financials, compliance, growth, and profitability.
• Support action plans and supervising mechanisms to drive continuous improvement.
• Ensure that all compliance and regulatory guidelines are met specific to asset management and services program to include all facets of inventory management through provided tools.
• Responsible for accurate data input to Resource Center database to include service requests, work orders and purchase order information.
• Support problem resolution and customer concern at account as needed.
• Monitor all service activities and customer concerns to include, timeliness, accuracy, and quality of the event.
• Monitor and maintain up-to-date service and financial documents for service contracts. Ensure vendor compliance.
• Assist with the resolution of service or billing issues, questions or credits.
• Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness.
• Search and provide alternate methods of service or parts in alignment with account strategy and promote alternate service providers.
• Follow established, approved procedure for high dollar repairs, issue High Dollar P.O. numbers and supervise high dollar repairs as they progress up to and including call follow up.
• Make sure to adhere all Thermo Fisher and customer security and safety procedures.
• Support opportunities to identify and use other Thermo Fisher products and services.
• Participate in PPI project teams as assigned to improve business performance.
• Other appropriate duties as assigned by Thermo Fisher management.
• Travel to multiple client locations as applicable to support account needs (< 5%).

Required Qualifications:

• High School Diploma or GED is required.
• 1-2 years of validated experience in one or more of the following areas: Agriculture, Life Sciences, Healthcare, Biomedical or related field.

Preferred Qualifications:

• Associates degree or equivalent experience; bachelor's degree strongly preferred.
• Experience in a customer facing.
• Proficiency with Microsoft Word, Excel, PowerPoint.
• Committed. Self-starter with strong bias for action; able to get results.
• Ability to make commitments, supervise and communicate progress, and follow through until completion.
• Builds customer allegiance and strong, professional client relationships.
• Effective open interpersonal skills (both verbal and written).
• Work independently and proactively to resolve customer issues.
• Excellent time management and ability to prioritize work based on business and client needs.
• Effective problem solving
• Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement.
  

Working Conditions:

• Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
• May be required to work independently within customer location.
• Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing.
• Level of Physical Requirements: Light to medium work.
• Level of Visual Acuity: Clerical, professional, administrative.
• May pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc)
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves.
• Some areas require steel toe shoes, bump hats and/or safety glasses.
• Must be able to work hours required to get the job done.
• Required to travel by airplane and automobile for meetings and training as necessary.

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.

Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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